I bought the Code 25. I managed to pair the bluetooth but on app it does not connect. I can see the AMP in app but it cannot connect.
I Have a Samsung Galaxy S8+.
Already updated the firmware.
Unpaired, paired again and I have always the same problem.
How can i proceed to connect the app to the amp?
I’ve used my Code 50 for the first time since updating my iPhone to iOS 11 today, and the Bluetooth connection is dropping every few seconds. I have to close the app, turn Bluetooth off and on and reopen the app. Then it drops again. I never had this problem before updating my iOS.
Has anyone else seen this?
Hi Support Team!
I am using a
Samsung Galaxy S7 Edge Device
with Android 7.0
and Gateway App v 1.4.2
to a Marshall Code25 with the latest Firmware Version (as of 25 Sep 2017). The Firmware Update Utility says v 220.127.116.11 N in the bottom left corner.
I was able to use Gateway to control the Code25 until a while ago, I am not entirely certain if it was until the latest Android Update, but have a strong feeling it was until then.
Now I am able to pair the devices, connect via Bluetooth, Stream Audio over the Code, also able to FIND the Code in the Gateway App, but unfortunately I am not able to connect in the Gateway App. When I tap the Code in the Connect Menu, it says "Connecting..." but then nothing happens. It just will not connect.
I tried all your troubleshooting from the website, including Firmware Update, re-installing Gateway, unpairing, forgetting device, re-pairing etc.
I always end up in the "Connect..." mode and am not able to control the Code via Gateway.
I was very happy with amp and experience and really liked the remote function via mobile and Gateway app, even more now I am very disappointed that this bug persists already a few weeks with no App update or firmware update seeming to fix this.
Please try to recreate the bug with the described configuration and please find a solution and release a bugfix/new software version.
Many thanks in advance and kind regards
Just got the amp a week ago, still playing around with it. Have iphone 7 the app wouldn't stay connected, so am using ipad air app and connection is fine. Hasn't dropped yet and reconnects when amp is turned back on no problem. The problem I do have is when I practice at night and find a setting on a preset I like, but not wanting to 'save' it yet, when I turn on the amp the next morning the app 'restarts' and setting I used the previous night is set back to the first one on the amp "Heaven" or whatever it is.
Weird thing I can use on and off throughout the day, turn amp on and off, and everything is as I left it, no problem, both app and amp. The problem seems to happen overnite, the next day the app links up to the amp and it goes back to the first preset, Heaven, when I want to have it as I left it the night before. Is this an amp setting, an app setting or am I too stupid to figure it out. Logic would be if I turn off and back on during the day and my last setting is there as I left it the same should happen when I turn it on in the morning. Note: I'm new to this amp and don't want to edit or save presets yet, and would like to avoid for time being.
I cannot use the Gateway app and USB connection together. If my Windows 10 laptop is connect to the amp via USB while the Gateway app is running, it freezes the controls settings in the amp and the app. I still get sound, but I cannot change presets or edit presets on the amp or with the app with the USB connected. I have to disconnect the USB cable to be able to use the app, or the amp controls. If I want to use USB, I cannot use the app. If I want to use the app, I cannot use USB. Any ideas?
I have the latest firmware and latest version of the app. I have tried disconnecting and reconnecting bluetooth connection. I've tried restarting the computer. I've tried disconnectiong Bluetooth, shuting down the amp and the computer, and starting everthing up again. Nothing helps.
I bought a Marshall Code 50 amp and the LCD display lights up but will not display any text at all. I want to fix this problem so I can use my amp again! I tried to use bluetooth with the Gateway app but It won't let me edit my settings on the app it doesn't do anything. If anyone knows how I can get the display fixed or to read text please voice your answers. Also the factory reset does not help. Thank you
Hi, my code 50 have this problem, connect and pair with bluetooth but dosen´t connect at gateway
When Marshal solved this problem ?
I bought this amp a few weks ago and all was well with connecting to my Iphone 6s, both on the main bluetooth of the phone and the gateway app.
Then a few weeks later I tried to connect my phone and since then I only recieve the message: 'Connection Unsuccessful, make sure "CODE..." is turned on and in range'. I continue to get this message despite the amp being turned on and in range.
In addition, the amp can be connected to on other devices such as my friedns iphone and my pc.
So far I have followed the proceedures suggested of the correct sequencing, but this problem seems to be more deep rooted.
Well, I've read through all the questions and answers I can. My Android used to pair fine with my CODE 50. Now, it will not connect. I've reinstalled firmware, reinstalled the Gateway app, deleted and re-paired the amp. Very frustrating. It seems there are lots of issues with this. I can hear the amp pair with the phone via bluetooth, but it will not connect with the Gateway. "Connecting..." appears and doesn't go away. I'm bummed. This was a fun amp, but if the bluetooth doesn't work... anyone got a fix? Thanks. Bill
I purchased the code 50 amp in February and installed the Gateway app on my iPhone iOS 10 and the playback feature worked great. I currently have a Gateway app software 1.4.1 . Several months ago I realized that the playback feature did not work. I wasn't sure at first if it was an update on the iPhone software but I figured it was probably a common problem and would be fixed shortly but it has been several months now and still having the same problem. I also tried the app on a different iPhone that had a different software version and had the same result. It looks like a similar problem was happening on the Google play app version and was fixed with the 1.4.2 software. The playback feature can be selected and you can pick a song out of my library but it will not play.
I'm excited to buy a new solid state CODE 50 or 100 as my main gig/practice/recording amp. Before I do, can someone please explain if the included Gateway software can actually record new songs onto my windows pc via the USB port, and can it save the song as an mp3 or wav file, which I can later import into my DAW software to edit?
I'm not able to make Marshall Gateway app connect to CODE 25. "Playback" functionality works fine (I'm able to play mp3 stored on my phone), but "FX", "AMP" nad" Preset" options are not working . When I go to "Menu" section I receive info that no amp was found even though I connected CODE25 via bluetooth to my Samsung telephone.
I've uploaded new firmware yesterday and problem still remains.
Thank you in advance for your advice.
I am happy owner of CODE 25 for almost half of the year.
I love to play with it but I have frustrating problem with connecting Gateway app to it. Bluetooth connection works fine immediately after switching on the amp my iphone is connected, no problem, but then Gateway application connection to CODE drops after while. Then I need to go through connecting all over again, this I switch of Bluetooth on my phone and after swithing it on again and relaunching Gateway I'm connected to CODE. Unfortunately after few minutes the connection breaks again. And at all time my Iphone is connected properly via Bluetooth to the amp! So I'm reconnecting again and again and again...Quite annoying.
Any kind of advice for remediation of such issue is mych appreciated.
Dear Marshall Team,
First of all, thanks for this awesome amp. I got almost everything I want from an amp except this.
When setting up my rig, I usually put a compressor in first position in the chain and then distortion, wah, eq, etc.
This amp has all those stomp box effects loaded, but unfortunately, they can not be operated simulataneously. I can only choose one at atime.
And I end up with putting my boss CS-3 in my setup with this amp and fit perfectly, but I dont like all those cables for signal and power adapter.
My question is, what was the concept when Marshall built this stomp boxes and limit the possibility of playing them simultaneously? Is that hardware limitation? Too much latency or... ?
Is there any possibility to modify the chain to allow simultan ops in the gateway? Or at least the Compressor?
If it can... then I can get rid of that CS3 and performing will become as easy as bringing CODE, footswitch and guitar, which I am sure that it was the concept from Marshall.
Presets need to flow easier between the different management areas.
(Reading the following is really only cumbersome, because that's how cumbersome it is to manage CODE.)
Copying one by one between amp and phone is really cumbersome.
How about an option to copy all 100 presets (or sections) between amp and phone? Both ways.
I want my amp to have the same presets as my phone.
(Others can still have the option the way it is laid out, but I don't see how managing amp and phone separately is useful unless someone really needs 200 different presets in one session.)
I like to have my preset sequenced in a way that makes sense. Artists, cleans, crunch, OD, Amps, or new additions squeezed next to existing ones. Others may sequence by set list or bands. If I shuffle presets on the computer/gateway, then the phone syncs this new sequence, and the amp does not match. Gets confusing.
Additionally, if the footswitch is assigned from the amp, then I have to copy new presets from phone to amp and even reassign to footswitch. Too many steps.
"Just use the presets on the phone and forget amp presets" would be an answer, but what about footswitch? and what about dead or forgotten phones?
Easy (automatic?) sync (with on/off for this auto/sync) between phone and amp, would allow everyone to use the amp (and footswitch) without constantly pulling out the phone and pairing to have presets from the phone available. Bluetooth drains batteries.
Btw, any phone sounds come on the speaker when playing because my iphone6 sees the amp as a headphone. So the presets need to be on the amp for any gigs.
Another footswitch suggestion:
A setting or function where the first 30 presets (01-30, without 00) are loaded into the 10 banks on the footswitch automatically? Then I only have to manage my presets within the 100 and everything else is assigned automatically?
Hi Marshall Team,
Yesterday I bought a CODE 25 amp and after some quick fiddling with it I'm more than happy with the sounds I can get.
Unfortunately today I wanted to check out the app features and here's where the experience went south.
I am able to connect to the amp via Bluetooth and stream music but when I open the app I don't get the 'Connect' red tab and the 'Menu\Code' section gives no search results regardless of how many times I try.
Before you refer me to the standards - I've tried them. I went through 'close app -> remove from last viewed apps -> unpair BT -> amp off -> amp on-> etc...', I went through same routine but with uninstalling the app and installing it once again. Phone restarts - also done. Hell, I even reinstalled the firmware on the amp (it was the latest one from the very beginning in case you wonder). No success whatosever.
Gateway app - ver. 1.4.2
Phone - Galaxy S7
Android - ver. 6.0.1
Hope you will be able to help.
haven't even received my Code 50 yet and already doubting my decision the way the app is set up...
how do I add the downloaded presets to the app?
[EDIT: figured out how to manage the library]
why do I have to overwrite original presets to create my own?
[EDIT: seeing now how it adds a backup when I copy another preset on top]
would it be too hard to add more empty banks of 100 to the library?
[EDIT: finally figured out how to view and edit the library in 'My Gateway' tab on this site]
why can't I select only some of the presets I want to reset to original settings? It's all or nothing for resetting.
The lag time in the release of this footswitch is rediculous. Why would you promise something that you can't / don't deliver on? IF the Bluetooth/iphone Gateway App were usable/seemless, the physical footswitch might not be necessary. IF the parameters of the amp (including up/down patches) were avaiable via the USB port to a Computer program/app, the physical footswich might not be necssary. IF there weren't Bluetooth and other software bugs, then the physical footswitch might not be necessary. Unfortunately, IT IS necessary just to use the Code 25/50 remotely as was promised in it's advertising when purchased. Mine is still under Warranty by Marshall. It is not performing as advertised. Please send footswitch, or send me a RMA (Return Merchandise Authorization) for the whole AMP - you pay return shipping...
I have an Iphone 7, bluetooth is on and it recognizes the amp but no matter what I try, it will not let me start up. It will not connect. The only message I get is make sure you are in range? I would love to use the phone as the amp screen is small and hard to read.