When are we to get a software update to enable our devices to remember that they are paired to our amps?

I am experiencing terrible interference when trying to use my Code 50  via Bluetooth / Gateway (Apple) App while recording on my Mac in Logic Pro X.  I am using a microphone to record the Code 50 and using the Bluetooth Movies series world to change patches.  The clicks/pops/noise/interference is loud enough to interfere with the recording process.  Perhaps a DESKTOP (Apple) Gateway App via Code USB might be a solution for all users experiencing similar issues?   I am running the most current Firmware.  Any current solution to my noise issues? 

Thank you. 

Hello everyone,...,,

I was wondering if you could help me with a problem that I am having between my Code 25 amplifier and the Gateway app. I am able to pair my android device and the amp via Bluetooth just fine but once I am in the Gateway app it doesn't detect my amp at all, even when I press "scan for amp" it just says no amp detected. 

I think I should add that I have been able to connect it to my apple device without any problem at all.

It would be highly appreciated if you got back to me.

Thank you......

Today I connected my Code 25 to my MacBook Pro to record in Logic Pro X but when I connected it, it went into TEST MODE (which I've never seen before) and I could not record any output from the amp.  I unplugged, and restarted both the computer and the amp - same thing happened.

I had my phone hooked up by Bluetooth to control the settings, but I've done this many times in the past and never had this problem.  Ideas?  Solutions?

I've had my Code amp for a couple of weeks and managed to connect it to my iPhone which is running the latest ios 10.2.1.  I also got it to connect to a brand new Samsung Galaxy Tab A running Android 6.0.1.  The connection didn't always work and sometimes dropped out.  I've updated the Amp to the latest firmware to hopefully cure the connection issues and now my phone and tablet just can't detect the amp at all.  I've tried turning on and off, resetting everything, forgetting the device etc. etc. but it's like the amp just doesn't have Bluetooth.  As no device can see the amp then Gateway just isn't possible to use as it also can't detect a phone or tablet. My devices can see each other but it's like the Amp just doesn't have Bluetooth.  I've also tried searching for it with an Ipad but this also couldn't see the Amp ?  It looks like the Bluetooth has died on the Amp but thought I'd ask if anyone has any ideas of anything to try or otherwise I'll have to take it back to the dealer and either try another one or replace it with a Fender Mustang.  It's a good amp but seems to have to many glitches at the moment looking at the forums.  I'll give it one more go though if anyone has any suggestions to try.  Any ideas anyone ? Many thanks for reading.

Dear Marshall team,

I got my new Marshall code 25 but had to recognize that i am not able to connect with the gateway app. I am connected with the amp, but i do not see the connection sign on the left on the app.   It is also not requested to enter a code or number while connecting with the amp. The key is also always different when i am trying to connect again with the bluetooth. I am kind of desperately because I was really excited about my new amp :(

What can I do to connect with the app? I tried everything that was already suggested in the other comments. Please help me :/

Greetings from Germany,

Lilli

I have all my Rammstein Albums ripped straight from the cds and I cant play them back? the app keeps telling me it is crashing as soon as I hit the ok for the amp to play it back. this is my second code 100h that actually ahs working bluetooth. thankfully I was given a replacement but I now suffer from this condition. I cannot play my own owned music and mp3 files from Fl studio to my amp. I buy a 100 watt head and cant annoy my neighbors??? 

hi.my English is bad

After I updated my Marshall code 25to V1.41 , bluetooh can connect to my iPhone,but when I turn off my Marshall code,then open it again ,and turn on my iPhone Bluetooth , code’s blue light can’t auto light ,that mean I should forget pair and re-pair Bluetooth again,this is very very trouble to me .

So I push amp button and turn on my code  to try reset factory setting ， is defeated,is still V1.41,what should I do?please help me,how long can fix this bug?

Hello, 

Am I only one who has to do "forget this device" from my phone each time I have to connect my amp to my mobile phone using bluetooth?
Or am I doing something wrong? 

Best regards,

Hello, I have acquired the CODE 25, really an excellent amplifier, very versatile and very good presets. My problem and please I hope you help me to resorve it, is that even though I can connect via Bluetooth, I can listen to my tracks ....... the big problem is that when I want to use the FX or presets it appears that there is no amplifier connected ... (either from my android phone or my Ipad I ... I do not understand what the problem is.) Secondly, when I want to install the MARSHALL FIRMWARE UPDATE UTILITY, to enter presets or update the ampli, does not recognize the connection.I request guidance to be able to make full use of such a beautiful tool for my music.I use Widows 10 and G. Chrome.For your attention, thank you very much

I was able to bluetooth my IPod with the CODE amp, but it doens't work on Marshall Gateway.

I tried to connect them doing this way : Menu - Touch bluetooth icon. 

I'm actually connected with my CODE amp, but this app couldn't detect the thing, saying 'Not connected'.

I scanned few times, so that my IPod can detect amp, but it didn't work.

I'm asking for help :(.. 

One of the most potentially apepaling feature of the CODE amp system, the ability to change and store settings with bluetooth technology from my iphone, simply does not work. How does this sor tof problem reach ghe masrket in the first place. And MArshall's response, "We're working on it" for over a year is not reassuring.

Marshall:  How about an honest response like, "it can't be fixed" or "an update will be launched in the next 30 days" ?

Please read this post in the spirit in which it is posted.

I monitor these forums regularly as I have five Marshall CODE amps. and I guess I like to see what's going on and stay up-to-date.  And I suppose I enjoy sharing my knowledge and helping others where I can.  I must also note that I've not had any of the issues described on these forums with any of my CODE amps.  And I must also note that I think they're the best modelling amps. around i.e. they're Marshalls and enough said.

But what concerns me (and hence this post) is this: there really does seem to be a lack of interest on the part of Marshall Amplification when it comes to the CODE range (at least here on the forums i.e. if emailing Technical Support yields different results then I do apologise) (and given the fact that I've had no issues at all with any of my CODE amps., as noted above, I've never had to contact Technical Support so I would not know).  It's almost as if Marshall regret the day they got into this modelling business (and if that's not the case: sorry but that's my personal impression at the moment after, what, around eighteen months or so of monitoring these forums???).  I mean to say: there are so many posts around here (dating back) asking for feedback re: apparent bluetooth issues, projected dates for new firmware updates, etc. etc. etc.  And no answers.  There's even been one or two posts asking if Marshall is going to continue with the CODE range or if it's something they want to get away from.  No answer.  I think you get the picture.

The above being said: I do understand how frustrating it must be to be asked the same old questions over and over and over again ESPECIALLY when a forum member couldn't even be bothered to search the forums for an answer before posting and asking a question or before reading the manual.  Hell: if I had a few USD or GBP or EUR for every time I've answered a question on here re: standalone software to control these amps. well, then, I'd probably buy some more CODE amps.!!!  LOL!!!  Point is and all jokes aside: I do get it.  But it's no excuse for a lack of response on some very key issues (like those mentioned above).  And what's more: for some they're not asking for favors i.e. they're quite willing to help themselves but need a little bit of input (the Master Volume issue comes to mind here) and they just don't get that input.  And (back to the firmware issue): some are even prepared to roll back their firmware to a previous version as (apparently)  some issues were not issues in previous versions i.e. they're not even insisting that a new, immediate, firmware update with fixes is made available.  Fairer than that I don't think they could be.  But: no response (or, in some cases, a very non-committal response anyway).

In closing: I don't know if I'm correct in my assumption that Marshall isn't too interested in this CODE range of amps.  I also don't know if, maybe, this (perceived on my part anyway) lack of interest is because this particular market is quite tough nowadays (what with other modelling amps. and a plethora of plugins and the rest of the junk out there) and maybe the core business (the more expensive and professional products) is being conentrated on and these CODE amps. are just an irritation.  But you need to know this (as I have noted already): they are STILL Marshall amplifiers.  And there is nothing on the market (whether it be another modelling amp. or a plugin) that sounds like these amps. (or, at very least, comes as close to emulating the more expensive and professional Marshall valve amps.).  So they are actually something to be proud of Marshall.  Just bear this in mind going forward.

As I said: please read in the spirit in which this is being posted.

No response is necessary either.  But please do take cognisance of what I've posted above going forward.

Regards,

Dale.

Hey Marshall,

I visited the dealer recently and tried another CODE 25 amp in the shop with the same latest FW version.
The same bluetooth behavior was observed (as described in many threads here, for example this ).
If you insist that it's a HW problem - please make an official statement that CODE 25 amps with serial numbers XX-XX have faulty Bluetooth Modules and you would like to recall/replace it. I think you can easily check your production and make a quality check on this case.

I think there are only few ways forward:

-  a FW update with a fix, promised a long time ago. Is it really so hard to rollback a piece of code, revert some changes from the latest FW update? 

- official recall, so that we just return it and get a 100% working unit instead.

- make the firmware code open source, so that we could fix it ourselves and make further improvements.

Regards,
Ilya

Went through as instructed. Bluetooth seeings screen on phone set at 'scan for devices'. Pressed both 'rev' and 'power' buttons. Amp displays 'Bluetooth pairing enabled' followed by a 10 digit pairing code. But my phone simply won't find the amp. The phone is a Sony ZX1 with latest Oreo software.

Tried the same process with my wife's handset which is a Samsung galaxy 5.

No amp is found on that device either with the same process. 

Not sure what's left to try  

Any advice 

Hi, I have a Marshall Code 50, purchased in the US in 2016. I moved to Germany by the Dec. of 2017 and for whatever reason it stopped working. The PSU was replaced and the latest firmware at that time installed (repair done at Musik Meyer).

It worked fine until today, when the bluetooth is not connecting anymore. Any of my devices with bluetooth can detect the amp. I already tried installing the latest firmware, reseting to factory settings, "last resort" process on troubleshooting guide.

How can I get this issue fixed?

I can play music through Bluetooth on my Code when using iTunes on my phone, but get nothing when using the playback tab in the Gateway app. Where am I going wrong, folks? 

I see that the Bluetooth issue I am experiencing has been going on for some time now. I just bought this amp but I wouldn't have had I known how frustrtating it was going to turn out!

The whole appeal of this amp was that I could sit back with my phone or ipad and diddle with the settings peacfully. But no, you can't do that becasue first  you have to pair the amp and phone/ipad EVERYTIME you want to use the gateway app. 

Come on guys, really this is ridiculous. How many other people are complaing about this very issue. You can't sell a half baked product and not fix it. At very least allow us to roll back to the previous firmware. 

Bluetooth issues with the latest firmware and Code amps are well known (v1.41).  These issues did not exist with the previous firmware.  I'm sure many would simply like to revert, but Marshall has been telling us they have been working on fixing this since October of last year.  Alluding to new firmware coming for quite some time now... 

My questions are simple.  Can you give any sort of an actual ETA for the next firmware revision for the Code amps (Code 25 in my case)?  If no firmware revision is soon forthcoming, will you offer us the option to revert to the previous firmware until an actual fix/update is ready?

Not asking if you are still working on things here, or if you may consider a revert option.  Asking if there is anything solid to give us here in hopes the issues firmware v1.41 has caused will soon be resolved (or not if that should be the case). It's been long enough I think, please just let us know.  

Probably been asked 1m times, but how do I set up link via Bluetooth with amp and iPad ?

Cheers.