i have connect my phone whit the amp code 50
but in de gataway app i see the code 50 but when i press connect he sais not connected
so i dont work what is the problem
well, it seems quite odd connect the amp with the app.
I'm able to pair my amp correctly and play music through it but it is nearly impossible to connect within the app. I said 'almost' impossible because for a few times it happened.
I can't explain, sometimes the pair/unpair process or the remove/reinstall the app or both, but it's painful and annoying. It isn't properly plug & play.
Also I tried to clear the bluetooth cache, the app cache, disabling wifi .... get out the dog..
Do something, please.
I bought the Code 25. I managed to pair the bluetooth but on app it does not connect. I can see the AMP in app but it cannot connect.
I Have a Samsung Galaxy S8+.
Already updated the firmware.
Unpaired, paired again and I have always the same problem.
How can i proceed to connect the app to the amp?
I’ve used my Code 50 for the first time since updating my iPhone to iOS 11 today, and the Bluetooth connection is dropping every few seconds. I have to close the app, turn Bluetooth off and on and reopen the app. Then it drops again. I never had this problem before updating my iOS.
Has anyone else seen this?
Hi Support Team!
I am using a
Samsung Galaxy S7 Edge Device
with Android 7.0
and Gateway App v 1.4.2
to a Marshall Code25 with the latest Firmware Version (as of 25 Sep 2017). The Firmware Update Utility says v 18.104.22.168 N in the bottom left corner.
I was able to use Gateway to control the Code25 until a while ago, I am not entirely certain if it was until the latest Android Update, but have a strong feeling it was until then.
Now I am able to pair the devices, connect via Bluetooth, Stream Audio over the Code, also able to FIND the Code in the Gateway App, but unfortunately I am not able to connect in the Gateway App. When I tap the Code in the Connect Menu, it says "Connecting..." but then nothing happens. It just will not connect.
I tried all your troubleshooting from the website, including Firmware Update, re-installing Gateway, unpairing, forgetting device, re-pairing etc.
I always end up in the "Connect..." mode and am not able to control the Code via Gateway.
I was very happy with amp and experience and really liked the remote function via mobile and Gateway app, even more now I am very disappointed that this bug persists already a few weeks with no App update or firmware update seeming to fix this.
Please try to recreate the bug with the described configuration and please find a solution and release a bugfix/new software version.
Many thanks in advance and kind regards
I cannot use the Gateway app and USB connection together. If my Windows 10 laptop is connect to the amp via USB while the Gateway app is running, it freezes the controls settings in the amp and the app. I still get sound, but I cannot change presets or edit presets on the amp or with the app with the USB connected. I have to disconnect the USB cable to be able to use the app, or the amp controls. If I want to use USB, I cannot use the app. If I want to use the app, I cannot use USB. Any ideas?
I have the latest firmware and latest version of the app. I have tried disconnecting and reconnecting bluetooth connection. I've tried restarting the computer. I've tried disconnectiong Bluetooth, shuting down the amp and the computer, and starting everthing up again. Nothing helps.
I bought a Marshall Code 50 amp and the LCD display lights up but will not display any text at all. I want to fix this problem so I can use my amp again! I tried to use bluetooth with the Gateway app but It won't let me edit my settings on the app it doesn't do anything. If anyone knows how I can get the display fixed or to read text please voice your answers. Also the factory reset does not help. Thank you
Hi, my code 50 have this problem, connect and pair with bluetooth but dosen´t connect at gateway
When Marshal solved this problem ?
I bought this amp a few weks ago and all was well with connecting to my Iphone 6s, both on the main bluetooth of the phone and the gateway app.
Then a few weeks later I tried to connect my phone and since then I only recieve the message: 'Connection Unsuccessful, make sure "CODE..." is turned on and in range'. I continue to get this message despite the amp being turned on and in range.
In addition, the amp can be connected to on other devices such as my friedns iphone and my pc.
So far I have followed the proceedures suggested of the correct sequencing, but this problem seems to be more deep rooted.
Well, I've read through all the questions and answers I can. My Android used to pair fine with my CODE 50. Now, it will not connect. I've reinstalled firmware, reinstalled the Gateway app, deleted and re-paired the amp. Very frustrating. It seems there are lots of issues with this. I can hear the amp pair with the phone via bluetooth, but it will not connect with the Gateway. "Connecting..." appears and doesn't go away. I'm bummed. This was a fun amp, but if the bluetooth doesn't work... anyone got a fix? Thanks. Bill
I am happy owner of CODE 25 for almost half of the year.
I love to play with it but I have frustrating problem with connecting Gateway app to it. Bluetooth connection works fine immediately after switching on the amp my iphone is connected, no problem, but then Gateway application connection to CODE drops after while. Then I need to go through connecting all over again, this I switch of Bluetooth on my phone and after swithing it on again and relaunching Gateway I'm connected to CODE. Unfortunately after few minutes the connection breaks again. And at all time my Iphone is connected properly via Bluetooth to the amp! So I'm reconnecting again and again and again...Quite annoying.
Any kind of advice for remediation of such issue is mych appreciated.
Presets need to flow easier between the different management areas.
(Reading the following is really only cumbersome, because that's how cumbersome it is to manage CODE.)
Copying one by one between amp and phone is really cumbersome.
How about an option to copy all 100 presets (or sections) between amp and phone? Both ways.
I want my amp to have the same presets as my phone.
(Others can still have the option the way it is laid out, but I don't see how managing amp and phone separately is useful unless someone really needs 200 different presets in one session.)
I like to have my preset sequenced in a way that makes sense. Artists, cleans, crunch, OD, Amps, or new additions squeezed next to existing ones. Others may sequence by set list or bands. If I shuffle presets on the computer/gateway, then the phone syncs this new sequence, and the amp does not match. Gets confusing.
Additionally, if the footswitch is assigned from the amp, then I have to copy new presets from phone to amp and even reassign to footswitch. Too many steps.
"Just use the presets on the phone and forget amp presets" would be an answer, but what about footswitch? and what about dead or forgotten phones?
Easy (automatic?) sync (with on/off for this auto/sync) between phone and amp, would allow everyone to use the amp (and footswitch) without constantly pulling out the phone and pairing to have presets from the phone available. Bluetooth drains batteries.
Btw, any phone sounds come on the speaker when playing because my iphone6 sees the amp as a headphone. So the presets need to be on the amp for any gigs.
Another footswitch suggestion:
A setting or function where the first 30 presets (01-30, without 00) are loaded into the 10 banks on the footswitch automatically? Then I only have to manage my presets within the 100 and everything else is assigned automatically?
Hi Marshall Team,
Yesterday I bought a CODE 25 amp and after some quick fiddling with it I'm more than happy with the sounds I can get.
Unfortunately today I wanted to check out the app features and here's where the experience went south.
I am able to connect to the amp via Bluetooth and stream music but when I open the app I don't get the 'Connect' red tab and the 'Menu\Code' section gives no search results regardless of how many times I try.
Before you refer me to the standards - I've tried them. I went through 'close app -> remove from last viewed apps -> unpair BT -> amp off -> amp on-> etc...', I went through same routine but with uninstalling the app and installing it once again. Phone restarts - also done. Hell, I even reinstalled the firmware on the amp (it was the latest one from the very beginning in case you wonder). No success whatosever.
Gateway app - ver. 1.4.2
Phone - Galaxy S7
Android - ver. 6.0.1
Hope you will be able to help.
The lag time in the release of this footswitch is rediculous. Why would you promise something that you can't / don't deliver on? IF the Bluetooth/iphone Gateway App were usable/seemless, the physical footswitch might not be necessary. IF the parameters of the amp (including up/down patches) were avaiable via the USB port to a Computer program/app, the physical footswich might not be necssary. IF there weren't Bluetooth and other software bugs, then the physical footswitch might not be necessary. Unfortunately, IT IS necessary just to use the Code 25/50 remotely as was promised in it's advertising when purchased. Mine is still under Warranty by Marshall. It is not performing as advertised. Please send footswitch, or send me a RMA (Return Merchandise Authorization) for the whole AMP - you pay return shipping...
I have an Iphone 7, bluetooth is on and it recognizes the amp but no matter what I try, it will not let me start up. It will not connect. The only message I get is make sure you are in range? I would love to use the phone as the amp screen is small and hard to read.
Hello, has anyone managed to solve the problem of connection via bluetooth gateway and amplifier? Simply DO NOT EXIST the bluetooth function on this product!
settings-bluetooth-says connected. Gateway-menu says not connected. 3 hours of chasing this around in a circle. I'm not impressed. Some instructions please.
I've had my Code amp for a couple of weeks and managed to connect it to my iPhone which is running the latest ios 10.2.1. I also got it to connect to a brand new Samsung Galaxy Tab A running Android 6.0.1. The connection didn't always work and sometimes dropped out. I've updated the Amp to the latest firmware to hopefully cure the connection issues and now my phone and tablet just can't detect the amp at all. I've tried turning on and off, resetting everything, forgetting the device etc. etc. but it's like the amp just doesn't have Bluetooth. As no device can see the amp then Gateway just isn't possible to use as it also can't detect a phone or tablet. My devices can see each other but it's like the Amp just doesn't have Bluetooth. I've also tried searching for it with an Ipad but this also couldn't see the Amp ? It looks like the Bluetooth has died on the Amp but thought I'd ask if anyone has any ideas of anything to try or otherwise I'll have to take it back to the dealer and either try another one or replace it with a Fender Mustang. It's a good amp but seems to have to many glitches at the moment looking at the forums. I'll give it one more go though if anyone has any suggestions to try. Any ideas anyone ? Many thanks for reading.
Thanks for the responses. I think it is a hardware issue though with the bluetooth just not working on the Amp. It doesn't seem to matter what device I use the amplifier just isn't visible to anything ?
!!! Ok, my bad. Figured it out. Had to put the amp in pairing more (Rev & Power) - then all is well. Sorry. !!!
(Feel dumb, bt I'll leave this in case someone else has similar issue.)
I had the amp successfully paird with a prior phone (Moto Droid as well - 2 yrs old?) Got a new phone - described above - Android v7. Not able to pair. Have uninstalled the Gateway app, (that got in the way last time, until the phone & amp were paired, then an install / connect went fine). This time... I get a cryptic, possibly IP6 number that looks like a device address. No code to enter, or anything to do. Phone says "Pairing..." waits maybe 10 seconds, then returns with "Pairing..." gone - no message, no nothing. Tried many many times. Cannot "forget the device" - phone doesn't offer a lot of choices: pair or disable Bluetooth is all...
Will the Code work with this phone? IS there a trick I hope I don't know? I sort of like the app - although I often use the knobs - it's just easier... So... I'm not going to hate you forever, but have to join the folks that are dissappointed with this. Amps are marvelous, but this software isn't measuring up I'm afraid.
Anyway, any help much appreciated!