Thsi is NOT a question. More of an eye opener, if you do this.        

     Take your PERSONAL cell phone. Pull up GOOGLE  PLAY. Not this site. The actual Google play store. Pull up Marshall gateway.....READ THE REVIEWS......They say it all......Your app, that you designed, SUCKS....I could understand blaming phones if it was maybe 3 or 4 out of 50 reviews. But, that's not the case here. You have 50 bad reviews (1 star) to every 55-70 reviews.....Not good....If you're not going to fix the app......DISCONTINUE THE CODE LINE!!!!!!!!!!!!!!!!

I'm using a google pixel 2 and the app is not connecting with the amp although the phone IS already connected to the amp.

I've tried my wife's samsung s9 and it works ok. 

 Edit. Ok, Now It's working. But not only i had to forget the device, I had to do a Bluetooth, Wifi and Mobile reset. And after I reinstalled the app. 

The reset option is located in Settings>System>Advanced

So everyone else having the same problem and still not working after forgetting the amp on Bluetooth settings and reinstalling the app should try this instead.

Can't be more happy with the amp

I hope this can help anyone.

Hi!

Please help me, Marshall.

I can't connect Marshall Gateway version 1.4.9 running on my cell phone Moto Z Play with Android version 8.0.0 to my Marshall Code 25. The button "Scan for Amps" does not work. Even if I click "Auto-connect" option it does not work too.

I've tried all the solutions on https://my.marshall.com/support/faq/838/code---gateway-bluetooth-connection-troubleshooting without success.

The Bluetooth on my cell phone is on and Code is paired with Marshall Gateway.

Look at the screenshots.

Kindest regards,

Fábio

Hey, Marshall! I connect my iPhone 8+ with my 100H without any problems. I’d like to dedicate a cheap tablet to it, in order to have a bigger screen and touch controls, and mount it to my mic stand. Does the Amazon Kindle Fire Tablet work with the gateway app? I know iOS and Android are compatible. What about Fire OS, or whatever it is that Amazon runs? Thanks for answers. 

      My code 50 and my gateway app suddenly won't sync. What gives? I've tried deleating and downloading the app. Nothing works!!!!! It was working fine. Now suddenly,  it quit working......I'm beyond frustrated.....

My CODE 25 connects to my PC via both through MIDI in Chrome and through the Firmware Update Utility but it refuses to do anything but sit there while the gold loading circle just spins and spins. I've left it for upwards of 30 minutes. I'm unable to click on check for updates or anything. Tried rebooting a few times, tried turning blutooth off while doing it, etc. My amps current version according to both the amp and the app is v1.3. Any suggestion on what to try? Should I do some kind of factory reset to the amp and try again?  Any help or suggestions would be appreciated.

As a side note, I'm also unable to "download preset to amp" to test it out even though it's giving me the go ahead to do it on the preset site. I'm sure the issue is connected to being unable to update the firmware.

Thanks!

I'm brand new to the forum and I'm here because I have a problem. I bought my CODE 50 about a month ago -- love the amp by the way -- and it's been connected to my Android smart phone ever since I first set it up. I have the auto connect feature enabled so whenever I've been out of range, then moved back into range, it reconnects automatically.

Well, it's worked normally until this morning, when I noticed that nothing was happening when I was changing some settings using my phone. Come to discover the pairing had been lost. At first I started to retry pairing from the phone's menu, where it showed the CODE 50, but it didn't show it as being connected. When I put the amp in pairing mode, it had no effect in the app. 

So I exited the app and booted the pairing function in the phone. The phone paired with the amp quickly, showing the amp's code. But when I went back into the app, now it doesn't even show the amp anymore and when I hit the scan button down in the bottom left of the screen, the app just sits there and doesn't do anything. I've tried restarting the app, but that doesn't do any good. It just comes right back to the same screen as before. 

So, what now? I'm thinking about uninstalling and reinstalling the app, cuz I can't think of anything else that might work.

Hello, just purchased a Code 50 and so far I'm very happy with the amp but there are still a few things unclear with the Presets and Gateway. I have connection with my laptop or via android, that all works fine. I've downloaded a few presets from the website and want to use them on the amp. 

- The standard 100 presets are  there when I connect to the amp. If I want to add new presets do I have to override one of the standard presets? I thought 200 was the limit?
- And another thing,  if for example I upload a new preset to the amp the name of the preset doesn't show in the display. 

I tried the manual or Youtube tutorials but none are very clear on this subject. 

Hi all,

Just purchased a CODE 50 and am very pleased with the purchase, great modeling amp. However, I downloaded the Gateway app and any changes I am making on the my.marshall.com website do not seem to be syncing with the app. I added new presets from the user presets section but the change does not show up on my app (old preset I had is still there and not replaced). Also, now I have duplicates of several presets! No idea why. Every preset from 51 on is duplicated so now my list of presets is up to 148. What gives?? How do I correct these issues or are these known issues? 

I am using an iphone8 with iOS 12.1.4

Any help would be much appreciated and let me know if I am doing anything wrong. Thanks.

Jared

Hi everybody,

I have bought a code 50 but gateway is not working because bluetooth catch only my phone with things like youtube. Is there a solution?

Thanks for the answer.

I've owned the new Code 50 for only a few days so I'm still a novice navigating through all the features. I'm just getting into using the My Gateway app from my Iphone and noticed when I'm connected to the amp through Bluetooth and I have the "blue" presets showing on the app which are completely different than the presets I see on the amp when I'm not connected through the Gateway app. So for example when connected through bluetooth I see preset 00 as EL34 Heaven on both my phone and on my amp,  and when I'm not connected through bluetooth preset 00 is JTM Chill. I like the settings on the gateway app much better than what I have for presets when just using the amp without bluetooth. I guess what I'm trying to do is find the easiest way to say replace 00 JTM Chill with 00 EL34 Heaven so I can have 00 EL34 Heaven on the amp without having to connect using the gateway app? I've look at other questions and cant seem to find this answer. Is this the sync function?? Thanks in advance. 

The app still has problems to link with the amp CODE, when it will be solved approximately?

I own a code 100h with the footswitch and I love this rig. I play through a 4x12 Celestion cab with gold standard vintage g12-75’s. It took a little bit of time to really become comfortable with the app and head interface, but it’s like riding a bike now. Thank you for this technology, Marshall, please don’t stop supporting us Kvlt CODE players!

Can I make a suggestion that you could profit from and would add to our Marshall experience and branding? Why not create virtual pedals and accessories that can be purchased and downloaded onto our CODE rigs?  

For example why not be able to purchase  “extra slots” and effects so we can run a wah and distortion pedal or run 2 delay pedals at once? I’m sure there are other itches that players could scratch this way? Maybe even add outside name brand pedals? You know, like that fluorescent green scream thing?  

Like I said, I love this rig, and it’s portability. If could ditch the separate wah and boost pedal I carry as part of my signal, I’d happily give you my money!

Hi, I'd installed the Marshall Gateway app at my iPod Touch 4G 32GB with iOS 6.1.6. and the app everytime closed a few seconds after starting. Whats the matter? ... No problems with bluetooth connection to my Marshall Code 25 for music listening. Please help me! - Thanks.

I know I can override any CODE amp preset with CODE USB connections from the website or by changing on my phone while connected and saving either on the phone and/ or amp.  But How do direct amp changes work with Gateway while disconnected and then synced later on?

 In other words, if I save modifications on my amp to a particular preset and I am not connected to my gateway on my phone, when I do connect and sync later, which setting wins?  Does the phone setting override the amp-stored setting (ie. back out the mods made on the amp / push the settings to the amp from the phone) or does the phone pick up the modified amp setting from the amp and store it in Gateway (ie, pull the settings from the amp and store in my phone)?  

Also, I have the first 30 presets set up for ones I use to perform and are addressable using code programmable foot controller.   If I want to archive/backup those presets someplace to guard against an unplanned need to do a factory reset, does it make sense to store them perhaps in the cooresponding setting in my Library ( the blue section of My Gateway )  That way i can bring them into the amps and store them one at a time from the library back into the presets on the amp, or is there a better way to backup/restore presets in the event of a factory reset?

Thanks!

1) Bought Code new, when released, USB port was loose and wont connect. Cant do Firmware or recording via USB. How to get service?

got at Guitar Center San Mateo Ca. When first released, hadn't ever really used USB, but realizzed it is messed up, like port is disconnected or broken. USB is wiggles and no connection. 

2) Cant get Gateway to Recognize tye Amp while BT stream audio okay. tried all steps from this site cleared phone and cache, removed and reinstalled, no diifference. Multiple versions of Android. 5 to 8.

Thanks,

James

Gateway app working well except for playback. It crashes every time I tap to load a track. I have a purchased song (from iTunes) ready to go. Am I missing something?  Apple iPhone 8+ and Code 50 

I can pair my code to my phone and connect but the Gateway app won't communicate to the code. What do I try next.

I am experiencing terrible interference when trying to use my Code 50  via Bluetooth / Gateway (Apple) App while recording on my Mac in Logic Pro X.  I am using a microphone to record the Code 50 and using the Bluetooth Movies series world to change patches.  The clicks/pops/noise/interference is loud enough to interfere with the recording process.  Perhaps a DESKTOP (Apple) Gateway App via Code USB might be a solution for all users experiencing similar issues?   I am running the most current Firmware.  Any current solution to my noise issues? 

Thank you. 

Hello everyone,...,,

I was wondering if you could help me with a problem that I am having between my Code 25 amplifier and the Gateway app. I am able to pair my android device and the amp via Bluetooth just fine but once I am in the Gateway app it doesn't detect my amp at all, even when I press "scan for amp" it just says no amp detected. 

I think I should add that I have been able to connect it to my apple device without any problem at all.

It would be highly appreciated if you got back to me.

Thank you......