When you try to install Gateway from the Google Play store it reports that "This app is not compatible with your device" and blocks the download.
In every case so far, we have found that we have existing Gateway users using the same device, so we know the problem isn't related to the type of device.
The best we can deduce is that this problem is somewhere in the user's profile on Android. We don't recommend this, but when we deleted a user profile on a phone that was blocked, Gateway then installed from Google Play. We can also see that this is not an uncommon problem that affects many apps on Google Play.
When we have been able to access a device that is blocked by Google Play in this manner we can always manually install the APK file and it works correctly. The problem seems to be what Google thinks your device is capable of, rather than anything that Gateway needs from the device.
Google Play have given us some general advice that may help:
If none of this makes any difference then you can download our APK directly from here and copy it onto your device.
Exact instructions will vary and you can find plenty of guides to side-loading software on Android online.
Generally, you need to go to Settings > Security and allow software to be installed from unknown sources. Copy the APK file onto your device and then open the file in a file explorer.
Once installed it should be fully functional but wil not update automatically when a new versionis published. And, remember to change back your security setting when finished.