I recently got a CODE 50 amp in Monterrey, MEXICO. When I bought it (January 2021), I noticed that when trying to use the bluetooth connection it wont work and stop making sound after 2-3 minutes. Actually I could never get a satisfactory connection between my cellphone and the amp. I was ok not using the BT so I let it be. The screen started to blink and it didnt make any sound.
Yesterday, it began to stop making sound even without the BT after playing for some time (10, 20, 50 minutes it varied).. The only way to make it sound was to turn it off and on again.
I updated the software (MCU 1.44, BT V3.1). Right now, as soon as it turns on it sounds for a second and then you cant hear anything. The screen has a short but periodic blinking (same as before when trying to use the bluethoot). Right after the software update I was able to use the app, connect my cellphone to the amp, I tuned my guitar through the app and everything was just great. Just like that, without doing anything at all, it stoped making sound and now it happens everytime I turn on my amp. I cant use it anymore.
I got to a point where Im not ok with the product. Should I claim for warranty or is there something we can do? Why would it stop making sound?
Thank you
Hi Carlos,
Thank you for your comments, I would recommend its looked at by an engineer, so I would suggest you contact the shop you purchased from and they will be able to arrange this for you.
Regards
Marshall Support