cannot connect with code 25
0

votes

Hello, i have a lot of problems for connecting with the CODE 25 via a Samsung smartphone, a while ago it worked fine. But the last couple of days the bluetooth is killing me.

So i already tried what i read on this forum,

Re install Gateway, delete the Code 25 from the bluetooth and try again.  When i put bleutooth on , i see the device on my smartphone, but it don't want to connect and on the screen of the CODE it says Bleutooth : VO............

It always say: Error, can not communicate with CODE VO.............

 

Can somebody help my please? 

asked 07 Jan 2017 at 06:26 PM

Joris Wouters
Answers: 7
0

votes

Hello Joris,

Could you follow the steps below to see if it connects OK for you?

close the app
delete it from your recently viewed app's
unpair with Bluetooth
turn the amp off

turn the amp back on
click on 'Rev and Power' on the amp and a blue light should start flashing
go back into your Bluetooth settings and pair with the amp
go into the app
on the left hand side of the app there should be a red tab that says connect
click on connect

answered 12 Jan 2017 at 09:10 AM

Marshall
0

votes

Hi Joris,

Have you got the new version of Gateway.

I will pass this to our team to look into.

Kind Regards

Team Marshall

answered 10 Jan 2017 at 03:00 PM

Marshall
0

votes

Hi Joris,

Thank you for your message, sorry you seem to be having issues with the Bluetooth.

Could I ask you try the following

On your phone go to Bluetooth settings and forget the Code as a connection.

Also try updating your Code unit, you can do this using the this link https://my.marshall.com/Downloads/FirmwareUpdate

Also can you let me which Model and Android version you have.

Regards

Team Marshall

answered 09 Jan 2017 at 09:14 AM

Marshall
0

votes

hello again,

I re-updated the Code Unit and it still cann't communicate with the amp.........

Model smartphone : Samsung Galaxy Xcover 3

Android version : 4.4.4

answered 10 Jan 2017 at 02:19 PM

Joris Wouters
0

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i have got Marshall Gateway - Version 1.4.1

And today still no connection :(

answered 11 Jan 2017 at 04:44 PM

Joris Wouters
0

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i still cann't connect :(((

answered 12 Jan 2017 at 02:34 PM

Joris Wouters
0

votes

What is this? Team Marshall, is this the way to deal with customers having issues?

This is unfair, we paid for the amps, an then something does not work.

What about giving some informations about the bluetooth standard the code amp uses.
This might help...

answered 26 Nov 2017 at 02:55 PM

Roman Kuhn
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