Gateway not Compatible with Galaxy Tab S?

All Questions

Just got a Samsung Tab S and Goolge play lets me download the Gateway app and I can see some aspects of the app but no text. Is tere a fix for this? Runnning Android 6.0.1

asked 13 Mar 2017 at 03:51 PM

Answers: 4

Hi Nathan,

Thank you for your email, We have not come across this before, could you please send some images to servicedesk@marshallamps.com so we can take a look.

Kind Regards

Team Marshall

edited 15 Mar 2017 at 08:44 AM

answered 13 Mar 2017 at 04:16 PM

that e-mail address failed.

answered 13 Mar 2017 at 05:54 PM

apologies, it is servicedesk@marshallamps.com - 14 Mar 2017 at 09:02 AM

Hi Nathan,

For sure, that is not the OS. I am running getaway on my Sam J7 with 6.0.1 without any problem.

Javen

answered 26 Mar 2017 at 10:09 PM

Did Nathan's issue get resolved? I have exactly the same problem.

I have a Samsung Galaxy Tab S running Android 6.0.1. I've downloaded the Gateway app and I can see some aspects but not enough to make it usable.

I also have Samsung S6 mobile running Android 6.0.1 and the Gateway app works fine on this.

edited 14 Apr 2017 at 12:10 PM

answered 14 Apr 2017 at 12:10 PM

Hi Ian,
When you open the Gateway app is your device in portrait or landscape?
Our tech team discovered when opening the app in landscape it causes this error to occur. They are currently working on a fix for this.
Team Marshall - 18 Apr 2017 at 08:08 AM