CODE 50 Preset update - my.marshall.com

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CODE 50 Preset update

Hi,

I have a CODE50 (1 week).

After editting a preset, I click and hold the exit/store button to save the changes I made. The changes are stored but the CODE then "freeze".. no sound, no change possible,... After switch off/on, everything is back to normal. The preset is updated.

Same thing is happening when I store the preset in the footcontroller...

Is that "normal"? Am I doing something wrong? I presume that I'm not supposed to do a switch on/off everytime that I want to store a present change...

Thanks

asked 28 Mar 2021 at 06:56 PM

Answers: 4

Disconnect the footswitch (just to be sure that it has no influence) and install new firmware (or reinstall existing firmware, supposed that you have latest version).

My suggestion: don't update firmware via browser, use Windows Firmware Update Utility instaed.

answered 28 Mar 2021 at 08:00 PM

Hi Pierre,

Could you please email us on servicedesk@marshall.com , and we will get your details to the correct team to get this sorted for you.

Regards

Marshall Support

answered 29 Mar 2021 at 07:41 AM

hi Pierre,

I have the same problem regarding saving and freezing. What was the solution pointed out by Marshall?

Cheers,

Pedro

answered 05 Apr 2021 at 04:22 PM

Hello Pedro,

I sent my code50 back for "repair". As i got it less than 30 days ago, the supplier will send me a new one... hopefully fully functional :)

Cheers

Pierre

answered 07 Apr 2021 at 07:37 PM

Hi again Pierre thanks for the feedback. My dealer also proposed me to send it back for "repair". I'm still trying to assess if this is a firmware/software problem or a physical component issue. I will wait a couple more weeks when it is more convenient.
Could you please just add a short info once you get the new unit in?
Thanks again! - 08 Apr 2021 at 09:29 AM

Hi, within less than 2 weeks, the faulty unit was sent back and new CODE50 sent to me... and it works like it should :) - 19 Apr 2021 at 07:12 PM

Hi Pierre, that's great news. I have to send mine back still! Txs for the feedback. Cheers - 20 Apr 2021 at 07:46 AM