Hello
Recently purchased this amp head only to find out that the effects loop does not works as advertised
I have tried an number of buffered and unbuffered pedals and the result is very frustrating
When the loop switch is engaged with the amp in 5 watt mode there is an audible pop a noticeable hum comes from the amp/speakers and any effects connected pop loudly when engage/disengaged.
When the loop switch is engaged with the amp in 20 watt mode (full power) there is an audible pop a louder more annoying hum coming from the amp/speakers and any effects connected pop loudly when engage/disengaged.
I have also used just a quality effects pedal cable between the send/receive only to see if it’s just the pedals and the circuit still click and hums when engaged.
This is totally unacceptable in any way shape of form and I would expect that with a brand such as Marshall and its long history of quality equipment that these type of issues would not exist as pre user testing would have sort them out!
This appears not to be the case as a number of online amp forums have pointed out that this is a know issue with this amp and no know solution or repair fix has been forthcoming from Marshall.
Please issue a fix for this to be carried out by authorised service techs at your expense as this type of marketing and selling of equipment that is faulty and "not fit for purpose" is illegal under Australian consumer law and is most likley the case in other countries
I look forward to receiving a thoughtful and considered response to resolving this issue!
Hello Ross,
I am sorry to hear that you are not happy with your SC20H, thank you for bringing this to our attention, i will pass the details on and this will be looked into. So we can help you further in the meantime please email your contact details to us at servicedesk@marshall.com
Kind Regards
Have sent contact details as requested and will await contact from your Australian distributor
I trust this will be in a reasonable time frame!