Recover factory present in amp



My problem is quiet strange and I can not find any resolution for it.

To explain my problem I will start from beginning:

We have 2 places where are presets:

- 100 presets directly in amp

- 100 preset in gatway library

They are diffrent of course :)

I did some modificaiton in both places and I wanted to recover to factory settings.


After that I did factory reset on amp: Holding "AMP" button while switching on power -> holding store button to recover all presets.

After those actions I don't have original factory preset in amp but I have all the same preset from library.

So Gatway Library and presets directly on amp are the same!

To imagine this situation lets see few beginig presets:


00 JTM CHill

02 So American

03 19sixty2


Presets in amp:

00 JTM CHill

02 So American

03 19sixty2


They are even if I disconnect all Gatway and remove USB cable!


For example before this situation a had following presets:

06 Ambience

10 Metal edge


Now they are gone :(


I tried:

- reinstall updates

- do another facotry reset in amp

- disconnect/connect marshall gateway


Nothing helped.


While starting there are information about version.

It's "Version 1.11". I don't understand why it isn't 1.41 like last update ?!

I did update for sure.

Just one idea comming to my mind: There is way to do software reset and then do update to 1.41?

Please help me to solve this problem because I lost my favorite presets

asked 30 Nov 2017 at 09:36 AM

Maciej Adamski (1)
Answers: 2


In firmware update v1.41 presets 00-12 were changed, if you want old presets, you must roll back to firmware v1.3 or download old 00-12 presets from

edited 30 Nov 2017 at 09:59 AM

Denis Moysienko (85)

answered 30 Nov 2017 at 09:57 AM

Denis Moysienko (85)
So that's why I don't see my old favorite presets. But now, how to do the rollback to 1.3 ? It's even possible? - Maciej Adamski 30 Nov 2017 at 10:50 AM


Hi Maciej,

Thank you for your email, like Denis said in the Firmware update presets 00-12 are the new presets, please check the preset section for the older presets.

The 1.11 is the amp version not the Firmware version, if you press PFX,MOD and REV you will see MU1.41


Marshall Support

answered 30 Nov 2017 at 10:41 AM

Yes, you are right :) Thank you - Maciej Adamski 30 Nov 2017 at 10:49 AM
As I asking Denis, it's possible to do rollback to previous firmware, for example 1.3? - Maciej Adamski 30 Nov 2017 at 10:51 AM
Hi Maciej,

At this time it is not possible, we will pass this the developers to look into.

Marshall Support
- Lee Tomlin 01 Dec 2017 at 09:17 AM
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