New firmware is causing issues

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Installed the new firmware and now my Code 50 cuts out frequently and has to be restarted. It also seems to have effected the sound quality.

This needs to be fixed or post the old firmware version.

asked 08 Oct 2023 at 03:00 AM

I reinstalled the firmware, same problem. The amp is less than 3 years old so still under warranty, how do I get it repaired or replaced? - 08 Oct 2023 at 10:31 PM

Hi Scott

Please contact servicedesk@marshall.com and we get this to the correct team

Regards

Marshall Support - 09 Oct 2023 at 07:51 AM

I had someone look at the amp and it appears the sound cut off issue is NOT related to the firmware. The problem just happened to coincide with the update. Seems to be working now, apologies for being too quick to blame the firmware. - 10 Oct 2023 at 06:38 PM

Answers: 0