Unknown bluetooth connection



I listen to music through wifi/spotify to mp3 on my Marshall Acton. The past few weeks I notice occasionally that it will turn on and play randomly. This sometimes happens very early or late at night at very loud volumes to the point where I've had to unplug the speaker when I'm asleep. I've now debugged the issue to an unknown bluetooth device connecting. I can see it is some kind of DESKTOP device (which I don't own); I see it pop up occasionally on the ios app as connected. 

It must be a neighbor in my apartment complex either doing this on accident or pranking me (doesn't really matter). But I can't seem to stop it. I don't use bluetooth and have never connected to the speaker via bluetooth. Can I disable bluetooth or somehow reset it to stop the unknown device from connecting? I love the speaker otherwise but it's a huge hassle to have this issue. 


Bluetooth spotify

asked 31 Aug 2019 at 09:30 AM

Rion Messi
Answers: 1


Hi Rion,

Please contact support@marshallheadphones.com, for support for this product.

Marshall Support

answered 02 Sep 2019 at 08:00 AM

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