well, it seems quite odd connect the amp with the app.
I'm able to pair my amp correctly and play music through it but it is nearly impossible to connect within the app. I said 'almost' impossible because for a few times it happened.
I can't explain, sometimes the pair/unpair process or the remove/reinstall the app or both, but it's painful and annoying. It isn't properly plug & play.
Also I tried to clear the bluetooth cache, the app cache, disabling wifi .... get out the dog..
Do something, please.
Massimo
thanks, I think I solved the problem and this solution could be useful for someone else.
1 - unpair the amp with bluetooth
2 - go to settings -> applications -> application manager -> all applications (including system apps)
3 - click on 'bluetooth share' and clear the memory and the cache
4 - redo the pair process, restart the app (gateway) and connect.
this seems to work every time.
Max
The only thing that works for me is to reset all network connections, which means all my paired Bluetooth Devices and saved WiFi connections are getting lost.
Even after that, the connection with Gateway works only once. Then I have to reset the settings again.
This seems to be a major android Bluetooth problem with at least all Samsung Galaxy Smartphones.
Please, Marshall, further investigate this issue and try to fix it.
Hi Torben,
We have tested the Samsung connection on devices here and we have not come across this issue, could you please use the link below, following Reconnecting for a New Session
https://my.marshall.com/support/faq/838/code---gateway-bluetooth-connection-troubleshooting
Marshall Support
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close the app
delete it from your recently viewed app's
unpair with Bluetooth
turn the amp off
turn the amp back on
click on 'Rev and Power' on the amp and a blue light should start flashing
go back into your Bluetooth settings and pair with the amp
go into the app
on the left hand side of the app there should be a red tab that says connect
click on connect - Massimo Romagnani 27 Oct 2017 at 10:19 AM
Thank you for your message, sorry you're having trouble with your Bluetooth connection, can I ask which device you have.
Kind Regards
Team Marshall - Lee Tomlin 27 Oct 2017 at 10:29 AM
thanks for your support - Massimo Romagnani 27 Oct 2017 at 11:09 AM
When you have connected to the Gateway app, did it all work as it should, we suggest you unpair after every connection and start a fresh one each time, if you're having trouble with the auto connect.
Kind Regards
Team Marshall - Lee Tomlin 30 Oct 2017 at 09:29 AM