What should you do if you are having difficulties connecting your MIDI device via your web browser?

How do I connect my CODE amp to the Gateway app?

What should you do when it fails to update your CODE firmware?

Android

From Android 12 - it requires the user to allow Bluetooth permission (called "Nearby devices") in order for the app to access Bluetooth. Without this permission Gateway will not be able to discover and connect to your CODE amp.

From Android 11 to Android 6 - it requires the user to allow Location permission and to enable Location Services to allow Gateway to discover your CODE amp.

Android 5 - it may require the user to enable Location Services to allow Gateway to discover your CODE amp.

iOS

From iOS 13 - it requires the user to allow Bluetooth permission in order for the app to access Bluetooth. Without this permission Gateway will not be able to discover and connect to your CODE amp.

Notes:

Gateway app does not collect or use your location data at all. This is a requirement on early versions of Android operating system that any app that wants to discover any Bluetooth device, it needs Location permission and Location Services enabled. From Android 12, Location permission is not required and hence we do not request it. 

What happened with the 100 Gateway Presets tab?

If you are having Bluetooth connectivity issues please upgrade your firmware to V1.47 , by using the firmware update tab.

Two features that were found on Gateway V1 have not been reinstalled on Gateway V2, these features are the Tuner and Playback

Please go to the tutorial section to see demonstation of the new App.

Android and iOS recommend dropping a connection from a Bluetooth device when an app is suspended to avoid draining the battery on the device when Bluetooth is not being used. So when the user resumes Gateway, it will show a message that it disconnected from the amp, but it will try to auto reconnect.