Your copy/paste response to everyone is unacceptable!
You know damn well that most bought this amp online! There is no talking it back to the dealer, other then sending it back for a refund!
I hope others agree with me here that the customer Support for this amp is HORRIBLE, if not worse, nothing compared to the REAL Marshall reputation!
We all have the same trouble with Bluetooth. When one ends their session, turns the amp off and shuts down the app, it is impossible to reconnect again without having to delete in your device’s Bluetooth connection to the amp, then going back to the amp to Pair again.
The problem is YOUR programming and design. This amp is great sounding when standing alone, working the controls on the amp itself, but try using a mobile device or tablet, and it’s failure as an amp is evident! This could be simply remedied with the design of a new application and updated, new programming of the amp. Instead, you continue to reply the same thing over and over again!
i ask every Code 25 owner here, am I wrong?!?
YES - Come on Marshall - get this sorted out - I've just spent 60 minutes getting my Android to open the App - that's my practice time - gone! Frankly I first bought a Boss Katana 50 - but found the software impossible to install for a mere mortal human! So Marshall Code was recommended by my Dealer - so I exchanged them - I download the app - ok - I pair my android to the amp - ok blue light on! But will it connect - will it heck! Thats NO to non northern English folk out there!
My only solution so far is to un-pair my android EVERYTIME I log on - not acceptable.
I nearly bought a Fender Mustang GT with its mushy OD sounds - but no - rely on Marshall they say!!!!
I'm about to chuck the App and my Android into the long grass and just edit on the amp - ok but - not was it was built for,or just use my Fender Blues JR and pedalboard and send this US peice of junk back to where it came from - NOT FIT FOR PURPOSE. Maybe we should all send them back - that might wake Marshall up?
PS - we dpn't want any computer speak language to fix it - we want A FIX TO DOWNLOAD - get on it
We do take all customers complaints seriously and are sorry if you feel that you are not being listened to and our answers are copy and pasted, we are trying to give you all the trouble shooting information in the link we directed you to.
You have stated that you are trying to connect with a Apple devices and having to re connect everytime this has been brought to the attention of our design team and it is being looked into and tested, if there is anymore information you can give on your side that can help our test conditions would be greatly appreciated.
One aspect on the re connection we have found is that in some conditions you need to wait a little longer for the bluetooth to pair, for example-
When you turn on your amp and have the bluetooth switched on, how long it is until you see the blue light flashng on your Code that indicates the CODE is trying to pair? it can take up to 30 seconds to re connect, sometimes in our test procedures we found that it is not connecting so press the REV and Power button to activate the bluetooth for a new connection, when if we waited a little longer it should find its last paired device.
I’ve got a $35 Boothtooth speaker that can connect in less then ten seconds! You’ve read the complaints, you’ve seen the responses from others, yet you do nothing in terms of giving us the same high-hat “standard response.”
We want changes.
We want better customer service, more personalized, instead of this “go to a forum so we can give you our standard brush you off” answer!
We want Bluetooth to connect without having to re-Pair the device every time we go to go use it!
We want a better app to control, because this one is clumsy and makes switching amps ridiculous time wise!
We want better, more thorough instructions, like the video series that exists no more because someone else had to do it for you. (Why don’t you tell us the real reason why the videos where pulled?)
I await your standard bullshit answer.
I ask everyone who agrees with me to make yourself Heard with a resounding YES!
I have the 100H. I find it very intuitive. I have no issues with the Bluetooth or PC. It is a great amp for the money.
I do not work for Marshall, but I do find that their forums are clogged with similar frustrated complaints as any other brand's forum. I think this is the expectation any time a brand puts out a product that interacts with devices or computers.
Hopefully, the angered complaints we see on this forum are not perceived to be from the majority of users. I would like to see Marshall continue in the modelling market.
The CODE 25 seems a very nice practice amp for $150. It is comparable price and probably better and more versatile than the off-brand practice amp and name brand wah pedal I purchased way back when I first started playing. Compare the CODE 25 to the JVM410 (a very nice amp), and ask yourself where a company might focus its greatest resources. You get what you pay for. Perhaps save a bit more of your hard earned money and purchase something more in line with your expectations. Did you try The CODE25 in a store before you dropped the cash? The CODE 100 has a much better Marshall sound than many other modelling manufacturers can provide. I speak from having owned several multieffects pedals that couldn't deliver a good tube amp sound in the past...despite some of them including an actual tube. Considering it includes a 100 w head and cabinet for around the same price, I think it delivers regardless of if it connects with whatever version of phone you were able to purchase. Hopefully, Marshall will not be discouraged away from thus product line.
A $2000 guitar that is unplayable is a completely different issue and no fault of Marshall's.
I hear your frustrations, but I think you need to realign your expectations. This is the forum. My expectation was that the forum would be a good place to discuss/share patches and tips for the amps. Instead, it is overrun by complaints that Marshall correctly directs to be addressed with the retailer. You will find support under a different link at the top of this very page.
My Code 50 works flawlessly and performs all of the functions properly as outlined by Marshall so I have no complaints or frustations as you do. However I dont think for one second that Marshall has or is turning their back on the issues at hand or is heading in the direction of Gibson ( lmao).
I believe they are diligently working on a fix and want their product to perform as described but, it must be just as frustrating to them to have one persons amp work flawlessly but anothers doesnt especially if they cant replicate the problem in house.
They obviously know of the issues that plague some users but they just cant keep rolling out firmware updates if it wont fix the issue.
I'm wondering myself what would cause the bluetooth issue with some units but not on others. It's the same identical software in my amp as in yours. So does the problem lie within the amp or within your devices. It also seems to be more prevelant with the Code25 and not so much with the Code50.
Have you tried a different phone with your unit to see if it works ? I'm in Socal also, North San Diego County. It would be interesting to see if my phone connects to your amp and works or if your phone connects and works with my code. Could be an experiment worth exploring and one that Marshall might be interested in the results.
I have been a beta tester for a mobil phone company to test new software before its rolled out to the masses and the feedback is very valuable to a company, just as your complaints are to Marshall. A field test is very valuable info to help troubleshoot the problems.
If you would like to get together sometime and do some testing I would be more then willing to lend a hand.