I hope my english will be understandable. :)
I bought the Marshall Major II Bluetooth headphones almost two years ago and they were doing well and I was happy with them. Now there's a problem with the controll knob on the backside. So I mailed the support service and got excellent help from them. I mailed some photos and conformation that I really have bought them. Now they want me to totally destroy them by cutting cables and snapping them in half before they can send new ones. I find this quite an unusual procedure and want to know if this is normal and if anyone had made similar expierienced and if this is trustworthy.
Thanks for your help
Greetings from Germany
If you have been talking to the Marshall Headphones support team, and they have instructed you to destroy the headphones then this must be in their replacement policy.