CODE and my IPad are connected and I can play music but Gateway can’t see my CODE

All Questions

I try all suggestions in FAQ Support until "Last resort" But ..... nothing, I can't see the CONNECTED red button.

asked 07 Aug 2019 at 04:50 PM

Answers: 6

Hi Vincent,

If you open the menu tab, click on the Code section, click scan for amps this should fine your amp, once you have connected through your phone settings.

Marshall Support

answered 08 Aug 2019 at 08:00 AM

I do it, but nothig more.....

answered 08 Aug 2019 at 10:03 AM

Hi Vincent,

Can you confirm you have the latest update for both the Code and the Gateway app, also which device do you have.

Marshall Support - 08 Aug 2019 at 10:08 AM

Code is update at 1,44, Gateway version 1,5

answered 08 Aug 2019 at 10:28 AM

I re- try, but is the same thing.
What can I do, my seller is closed until 31 August......
My IPad is updated too.... - 08 Aug 2019 at 10:38 AM

Hi Vincent,

Can you confirm which Ipad device you are using, also have you tried any other devices

Marshall Support - 08 Aug 2019 at 03:42 PM

I try with my phone too, ( HONOR 7) but only one time to see if it was an IPad problem, but is exactly the same ting with the phone.
My IPad is an IPad2 With last update iOS 9.3.5

answered 09 Aug 2019 at 03:42 PM

App store says enable to IOs9 or more, so IPad 2 is updated to 9.3.5.
It must be good. - 24 Aug 2019 at 09:36 AM

The IOS Gateway application will only work on an Apple iPhone 4S and above and iPad 3rd Generation and above. The reason for this is that the device has to have Bluetooth LE for the controls to work, both iPhone 4 and iPad 2 only have Bluetooth V2.1 + EDR.

Marshall Support - 27 Aug 2019 at 09:08 AM

I had to download the Google Chrome on my MacBook Pro for it to recognize my Code. Once this was done I haven't had any issues loading presets.

answered 16 Aug 2019 at 02:33 AM

I try to do this on my phone, , but nothing changes.... - 16 Aug 2019 at 12:42 PM

I am also having this problem. I can play audio through my code 25 but I can't download any presets. It tells me that code is not connected...

Help! :-(

answered 17 Aug 2019 at 06:33 AM

I am using a Samsung A20 smart phone and Google chrome as the browser - 17 Aug 2019 at 06:34 AM

I have also updated the amps firmware... - 17 Aug 2019 at 07:44 AM

Hi Jarrod,

Can you please email, servicedesk@marshall.com , with how you are connecting and trying to download presets.

Marshall Support - 20 Aug 2019 at 12:51 PM