Marshall Monitor II A.N.C. bluetooth connectivity problem


Hello, i have bought Marshall headphones (Monitor II A.N.C.) and i cant connect them to my laptop via bluetooth (Jack is fine). When i wanna pair them with my phone, there is no problem about that, but problem appears, when i want to connect them and listen to music on my PC. When i open bluetooth app, the headphones are recognized by the PC ( not as headphones, but as phone/other gadget). I have added a picture, how does the situation looks like. You can see, that it recognizes the headphones(as MONITOR II [LE]),but it does not play the music properly. I have tried to reset headphones and PC many times, nothing has helped. Does anyone has the same issue? Can someone help me please? Thank you very much.

asked 13 Dec 2020 at 04:46 PM

Josef Kvíčala
Answers: 2


Hi Josef

Thank you for your comments for any headphone/Speaker support please contact


Marshall Support

answered 14 Dec 2020 at 08:10 AM



I have exactly the same problem.

On the computer I can't hear music and use the microphone at the same time.

The music is also lagging hard, so listening is not possible. That's awful!

answered 19 Dec 2020 at 12:29 PM

Kevin Walterfang
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