Trouble with pairing via bluetooth.


Hello, I ve trouble with pairing my phone - lenovo s850 with Code 25 via bluetooth. I tried it many times, but my phone just cant find amp (bluetooth is on). I also tried another phones and devices with bluetooth but neither it could not find amp. Could it be broken amp or am I just doing something wrong? Thanks.

edited 29 Dec 2016 at 03:35 PM

Vojtěch Růta

asked 29 Dec 2016 at 03:28 PM

Vojtěch Růta
Answers: 2



Thank you for your Message.

At this time not all models of phones are supported with our Gateway app.

Our team are working on this, in hope we can support all phones.


Team Marshall

answered 04 Jan 2017 at 09:48 AM



You need to update via laptop mate had same problems yesterday 

answered 30 Dec 2016 at 08:54 AM

sid Featherstone
Ok, I updated amp for newest firmware, but problem is still remains. - Vojtěch Růta 30 Dec 2016 at 02:01 PM
I have same problem with Samsung S7 - Slavomir Gajdos 04 Jan 2017 at 09:18 PM
Hi Slavomir,

Have you got the new version of Gateway.


Team Marshall
- Marshall 05 Jan 2017 at 09:27 AM
Hi, I have 1.4.1 version (on store 20.12.2016), but I have still problem. - Slavomir Gajdos 08 Jan 2017 at 08:09 AM
If you follow the instructions below, does it connect for you?

close the app
delete it from your recently viewed app's
unpair with Bluetooth
turn the amp off

turn the amp back on
click on 'Rev and Power' on the amp and a blue light should start flashing
go back into your Bluetooth settings and pair with the amp
go into the app
on the left hand side of the app there should be a red tab that says connect
click on connect
- Marshall 09 Jan 2017 at 09:35 AM
I tried this many times, but i was unsuccessful. Still not connected. App has problem detect amp. - Slavomir Gajdos 10 Jan 2017 at 06:10 PM
is your phone paired up with anything else? try to disconnect everything on your phone and try the steps again. - Marshall 11 Jan 2017 at 09:28 AM
No, everything is disconnect and paired is only amp CODE V20048C5E. - Slavomir Gajdos 12 Jan 2017 at 11:18 AM
Hello, any news? - Slavomir Gajdos 05 Apr 2017 at 08:19 PM
Hi Slavomir,

If your amp is still under warranty, it might be worth contacting the dealer to look into this for you, as it could be a Bluetooth issue or I would advise to check you phone set up.

Kind Regards

Team Marshall
- Marshall 06 Apr 2017 at 08:04 AM
I tried iPhone and old Samsung with android 4.x. There wasn't the problem. This seems like application problem with the newest android, especially with Samsung S7.
When is release date the next version?
- Slavomir Gajdos 12 Apr 2017 at 07:06 PM
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