gateway, code 25, iPhone X: app don't get connected/paired

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Dear Marshall-Team,

just bought a code 25. I wanted to pair the code 25 with my IPhone X and the gateway app, but it doesn´t work.

The Phone is connected to the code 25 via bluetooth, but the gateway app is installed successfully, but doesn´t recognise the code 25 to pair.

I´ve already tried all recommended troubleshootings without success.

Could you please give me any further help.

Thank you in advance.

Kind regards

Oliver

asked 22 May 2020 at 07:43 AM

I'm having the same issue with my code 50. I have a Iphone 11 and everything is up to date. Is there a sequence that should be done? ex start the gateway app then turn amp on or vise versa?

Thanks

Dave Brown - 29 Jun 2020 at 04:35 PM

Answers: 2

Hi Oliver,

Thank you for your message, can you confirm you have the upto date firmware on the amp, you can update the firmware from this website under the support tab.

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asked 22 May 2020 at 07:43 AM

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answered 22 May 2020 at 08:53 AM

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edited 29 Jun 2020 at 04:36 PM

answered 29 Jun 2020 at 04:35 PM