Hi there Marshall team,
I was wondering if you could help me with a problem that I am having between my Code 25 amplifier and the Gateway app. I am able to pair my android device and the amp via Bluetooth just fine but once I am in the Gateway app it doesn't detect my amp at all, even when I press "scan for amp" it just says no amp detected.
I think I should add that I have been able to connect it to my apple device without any problem at all.
It would be highly appreciated if you got back to me.
Thanks for the message, could I ask what Device/Model and IOS/Andriod version you have.
Ok, I got it working, so here's the promised update:
1> Delete the app from the phone.
2> Open Settings on the phone, make sure bluetooth enabled, Amp is paired & connected. If not, stay there until fixed. (Mine did it fine, so...)
3> Keep phone within a foot or two of the amp. Reinstall app. When you first start it up it ought to go into a synch mode right away. Don't touch anything or mess with the app or phone until it completes an dall should be well. If you go to another app or otherwise do stuff on the phone the app may get confused and loose its lil mind, so just leave it be a minute - doesn't take long.
4> That did it for me. Happy pickin'!! :-D
I made it work by disconnecting(forget) all bluetooth devices from phone and following Steve instructions.
RESET NETWORK SETTINGS IN YOUR PHONE
I havent been able to connect for months. THIS WORKS
it will reset all bluetooth, wifi, and network settings
Next Put the code in piring mode
Next turn on bluetooth in your phone and pair the code
Next after its paired download app
IT WILL CONNECT
Android 10 Galaxy S9 Plus
I had same problem like you before update firmware of CODE 25.
Update it : https://my.marshall.com/Downloads/FirmwareUpdate
And remove existing CODE connection of bluetooth settings in your device, then newly pair with it.
It will works.
I'm having the same problem currently. Phone says it's paired just fine, but Gateway app doesn't find the amp even when phone is 1 foot away... :-(
If I find an answer I'll let you know.
Using the Galaxy S10 and Marshall Code 50, the solution for me was:
1) Unistall App Marshall Gateway;
2) Remove all Bluetooth devices from your connections;
3) Restart your Smartphone and the Amp Marshall Code;
4) Connect your smartphone to Bluetooth of Amp Marshall Code;
5) Install de App again ( Marshall Gateway);
6) Open and wait for some seconds...
7) The red button to connect will appear.
Worked finally! Hours and hours spent to solve it.