My phone is connected with CODE 25 via bluetooth, but the app marshall gateway can't see it.

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I have a samsung s10 and android 11 and I can successfuly connect my amp to my phone via bluetooth, but I can't connect it with the app, it just can't detect the amp.

I already re-installed and re-connected the app and amp. What can I do?

asked 21 Apr 2021 at 01:45 PM

Answers: 1

Hi Yurii

Please check the following:

Check if Bluetooth is enabled.
Check if phone is paired and connected to CODE.

In order for Gateway to connect to CODE, phone must be first paired and connected to CODE.

If Gateway still can't connect to CODE, please try the following:

Restart CODE.

If that doesn't fix the problem Go To Next Step.

Restart Bluetooth on phone.

Turn Bluetooth off -> wait few seconds -> turn Bluetooth on.
If that doesn't fix the problem Go To Next Step.

Restart phone.

If that doesn't fix the problem Go To Next Step.

Go to Settings -> Apps -> See All apps -> Menu (3 dots at the right top corner) -> Show System -> Look for Bluetooth -> Storage -> Clear Cache

This step is only for Android device
If that doesn't fix the problem Go To Next Step.

Restart Bluetooth on CODE.

Hold buttons REV + POWER, while turning on the amp.
Then Hold STORE button to confirm Clearing Bluetooth.

Regards

Marshall Support

answered 21 Apr 2021 at 03:23 PM

Thanks, it worked for me ? ? - 27 Apr 2021 at 04:58 PM