The Gateway app on my Android phone has been repeatedly losing connetion to my CODE head in recent months, and attempts to manually reconnect have usually failed. This unreliability is completely unworkable for gigging, so today I have tried to solve the problem through a thorough update and reset ... but now I can't get the connection to work at all. I deleted the Gateway app from my phone, unpaired the phone from the head (by "forgetting" the Bluetooth pairing), and have installed all pending firmware updates. When doing those installations, I noticed that several related to improving Bluetooth operation, so I was hopeful this would solve my problems. So I've gone ahead and carried out the "First connection" instructions on the website, but these instructions have failed at a very early stage. After I press Rev and Power and get the blue flashing light, when I attempt to "Pair new device" from my phone, I get the message "No nearby Bluetooth devices were found". This connectivity problem is definitely at the Marshall end, because I have checked that my phone is able to connect with other Bluetooth devices and it is doing so fine, so the fault is not with the Bluetooth operation of my phone. It seems like there have been some known Bluetooth connectivity problems that you've tried to fix during recent firmware updates, so is this something you can advise me about and give me a fix for? I hope so - there's not much point in you having a really good product if it's unusable in practice.
Once the phone is paired and connected to CODE, then launch Gateway. It should connect automatically, if not then connect manually.
The dropping connection can happen when Gateway is paused/suspended/goes to background. This is a battery save mode. Once Gateway is resumed it should automatically reconnect. We will add in the future a checkbox that will allow users to disable this battery save mode