Bluetooth problem- Marshall code 25


Dear Marshall team,

I got my new Marshall code 25 but had to recognize that i am not able to connect with the gateway app. I am connected with the amp, but i do not see the connection sign on the left on the app.   It is also not requested to enter a code or number while connecting with the amp. The key is also always different when i am trying to connect again with the bluetooth. I am kind of desperately because I was really excited about my new amp :(

What can I do to connect with the app? I tried everything that was already suggested in the other comments. Please help me :/

Greetings from Germany,


asked 07 Dec 2018 at 06:17 PM

Lilli Schaper
Answers: 1


Hi Lillie,

Thank you for your message, if the Code is connecting in the Bluetooth section and not the app, open the menu section of the Gateway app and tap the Code section and search for devices, if this does not help please use the link below,

Marshall Support


answered 10 Dec 2018 at 09:08 AM

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