Marshall Woburn Multi-room RCA & AUX Latency / delay
2

votes

Please fix this, Marshall!

The only way to listen music on Woburn is via cableless connection. You cant plug your TV or DVD player in it, as it has a huge delay. 

I've spoke with someone of Marshall team, and I was adviced that, this product is not ment to be used with TVs, Piano, Guitar or any other devices. So, how many speakers I need to own in my house? One for music, a soundbar for TV, amp for my guitar?

I would giveup multi-room feature if AUX and/or RCA had no latency!

If I did know there would be latency over AUX and RCA I would never buy this expencive speacker! Bose Soundlink had the same issue, but they DID FIX it with with an firmware update. Why Marshall didn't fix it yet?
So Please dear Marshall team! If you read this, please! Fix the latency over RCA or / and AUX so I can love my speaker again.

Speaker Firmware Woburn Delay Multi-Room latency

asked 05 Nov 2019 at 09:15 AM

Ivan Margitin (2)
Answers: 5
1

vote

Totally agree on this. Stanmore multi-room speaker can nót be used as a tv 'soundbar' because the delay is too damn much.

Can this even be fixed with a firmware update or is it hardware problem? I would love to use this speaker to watching movies... 

edited 03 Jan 2020 at 07:42 PM

Kees Lina (1)

answered 03 Jan 2020 at 07:41 PM

Kees Lina (1)
0

votes

This is also an issue if you use this with your DJ set up. Would love for this to be solved. 

answered 31 Jan 2020 at 08:17 PM

Brian Reyes
0

votes

Same problem here,

we have 6 speakers.

2 woburn multiroom, 4 stanmore multiroom.

 

We give up wifi-functionality over chromecast. The sound stuck when in multiroom. Marshall says the wifi qualitiy is to bad. So what? UniFi Network with AP AC LR 5GHz in sight distance (5 meters) are to bad for the speakers? I think the wlan-module in the speakers are crap things.

We give up and connect little Raspberry Pi (with HifiBerry DAC+ Pro) over RCA.
Nice, this works, but wait, after 6-7 hours i hear a little echo. After 24 hours the echo is 200 - 500 msecs, after 2 days the echo is 1 - 2 secs.

Marshall can not help, the support mailing is very very bad. Only standard questions, for every answer message i must wait 5 - 7 days. And then i bcome standard questions "what devices we use, the wlan is to bad, and so on". I wrote over 3 weeks without any help. Send back is a option, but marshall want repair the speakers.

WTF? The only one repair option is for marshall: "GENERATE AND REPAIR THE CRAP FIRMWARE"

WHY IS ON RCA AND AUX A SOUNDBUFFER??????? I wait for the answer from Marshall days over days over days, .. hoi, over weeks

edited 27 Feb 2020 at 10:02 AM

Gerd Kühner

answered 27 Feb 2020 at 09:59 AM

Gerd Kühner
Hi Gerd,

For Marshall speaker question, please contact support@marshallheadphones.com, they will be able to help you with your question.

Regards

Marshall Support
- Marshall 27 Feb 2020 at 10:21 AM
Hi, i wrote many times on support@marshallheadphones.com. Did you read completly my topic? I think, you don´t read it.

My first mail on your support was on 01. Feb. 2020.
One answer from support per week, and now no help on present day 27. Feb. 2020.
The support ist unable to help. He says a reapair is necessary.
YES, 6 new speakers must repair, but not the hardware must repaired, the SOFTWARE MUST REPAIRED, YOUR SOFTWARE! - Firmware.

This is a software / firmware problem, and this is a problem from marshall. Repair the firmware, let us update the speakers and we see ist.

I don´t understand why there is a buffer on RCA. Clear up, i want understand it.



I think, marshall is unable to repair the firmware, we sent all speakers back to the dealer and we ordered other speakers. Thats the only one way to become a system, what can work without a headache.
- Gerd Kühner 27 Feb 2020 at 11:10 AM
Hi Gerd.

We are separate to Support@marshallheadphones.com, they are a zound product, we are Marshall Amplification (Guitar amps) if a repair is necessary and the products are under warranty you will need to contact your dealer and they can arrange this for you, or contact Marshall Headphones for any tech support

Regards

Marshall Support
- Marshall 27 Feb 2020 at 11:28 AM
Hi,
the only one option is send back and money back. The functionality is not given, absolutly no way.
The sale-details are MULTIROOM", but the function is not multiroom. There are false details.

Sry for this bad words, but over 2 months of error searches and 3 weeks stress with the support we are very pissed
- Gerd Kühner 27 Feb 2020 at 11:55 AM
I am sorry, but this is anoing! This forum is not the right place for that issue? You are the same brand, do you? We buy speakers because of the brand, do we? Yes we do! There is no Marshall headphones forum or issue tracker, where one can complain for the firmware issue, and the support is just useless, as the can't even read and understand the problem. I am sorry, I don't want to offence anyone, but I can't get any help about that issue at all for a year.
The only way to enquire a review of the issue is the right way - to get a voice from the users. BOSE did fix their lag issue just because of few forum post. Why you cant do this? Why can't you write down some emails to the engeneers and explain them our drama? We cant reach them, but you can!
Thanks.
We (use to) love the brand Marshall, no matter of the departments. Act as one please.
- Ivan Margitin 27 Feb 2020 at 12:01 PM
Hi Both,

If you can send an email to servicedesk@marshall.com , we can contact zound direct and get someone from their team to contact you

Regards

Marshall Support
- Marshall 27 Feb 2020 at 12:07 PM
So we all have to send an email to 'Zound' , before we are taken serious?

Ok .. Lets all spam them with all we got.
- Kees Lina 27 Feb 2020 at 12:10 PM
Hi Kees,

The above email is our support, but we can forward the details to Zound

Regards

Marshall Support
- Marshall 27 Feb 2020 at 12:14 PM
OK, thanks then. It is very important how you'll forward & explain the request. I hope, this would help Marshall fans to love the brand even more.
I'll write my request today.
Have a great day.
- Ivan Margitin 27 Feb 2020 at 01:43 PM
I love my marshall TUFTON, and my marshall Kilburn2, but the Multi-Room Problems are bevore 2018, so i read this in amazon customer messages, and in many other forums.
Is Marshall (Headphones) on a high horse and not interest on satisfied customers? I think so.
Please forward this, the marshallheadphone-support mail is a 1-week-answer-wait-system
- Gerd Kühner 27 Feb 2020 at 01:53 PM
0

votes

edited 27 Feb 2020 at 11:10 AM

Gerd Kühner

answered 27 Feb 2020 at 11:09 AM

Gerd Kühner
0

votes

Ok, so i received a very unsatisfying reaction yesterday:

We have been in contact with Zound over the Woburn multiroom, they have confirm the product is designed as speaker not a home theater system, they is no firmware update for this as it is not a fault, the speaker is doing exactly as advertised.

Guess thats that..

answered 03 Mar 2020 at 12:31 PM

Kees Lina (1)
Hi All:

I am new to this forum, but wanted to add my thoughts that I have been experiencing the issue with Marshall Woburn Multiroom speakers as well. We have initially purchased the 'normal' Woburn II Bluetooth speaker, but it was draining the Iphone battery too quickly because the music keeps playing all day. We thought that by purchasing the multiroom speakers with wifi connection may resolve this problem because the music will use the wifi connection of the speaker and not the phone so much. However, this is the problem:

The music just stops playing after two songs. Then we have to press play on the phone again. Note that we are streaming the music with Iphone AirPlay and using the apps such as Apple Music, Amazon Prime Music, TuneIn Radio and SeriousXM Radio. Wrote to Marshall and they told us that there is a problem with AirPlay and that we should be using Spotify Connect instead.

Then we downloaded Spotify but figured that to use Spotify Connect you have to pay for the Spotify Premium subscription. OK, $10 paid, but the problem did not go away! The music stop playing every couple of songs, and one of the speakers just loses volume or disconnects, but the other keeps playing. There is also a problem when pairing the speaker with my MacBook Pro. The speakers sometimes just lose connection and we have to unplug them from the power outlet and plug them back in.

Spoke with Marshall over a week on their chat and email, performed all troubleshooting steps they had for us, and the problem is still here.

Then Marshall said to send the speakers to service in their repair center in Texas which we did. Guess what - the repair center confirmed 'no fault' and that the speakers are working properly. They told us that the problem is in wifi network in our house which causes interference with the speakers. This is not true. All speakers are connected to the same 5GHz network as well as the iphone which is playing the music. There are no other devices on our network list nor other houses / apartments near by which could interfere with our network.

Should we ask for our money back and buy a new pair of speakers, or just buy something from another brand, like Sonos?

Thank you!
- Tom K 11 Jun 2020 at 10:19 PM
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