Dear Marshall team:
I use the Code 25 amplifier, with the Gateway app and the Code series footswitch. The firmware is updated with the latest version available.
For a long time I have been noticing certain problems, mainly:
-The preset settings are changed on their own (sometimes the volume, other times the gain...) They are usually changed to the settings on the control knobs. I load the preset again, and after a while some of the settings are changed again.
-Another problem is that after using a preset for a while, when changing to another it does not change (it stays blocked). It does not respond either by using the pedal or by changing the preset from the app I have to turn off the amp. At first I thought it would be a Bluetooth problem, since I was using the Gateway application, with an iPhone. But now I'm using it with an Android phone and I continue to have the same problems.
Waiting for your comments, receive a cordial greeting.
Eduardo,
Hi Eduardo,
Please email servicedesk@marshall.com and we can forward to the correct team.
Regards
Marshall Support