Hi I have a CODE 100H head/cab and a CODE 100 combo both with the latest firmware re-installed from Marshall and both have this issue, i.e. the amp very oftenn completely freezes when I save a preset.
Steps to reproduce:
- Modify any patch on the front panel
- 50% of the times the amp seems to freeze. The preset is saved but you can no longer change preset and there is no sound coming out.
The same happens if you modify a patch from the iOS app via bluetooth and then save it from there.
It's REALLY frustrating and I can't believe I didn't find anything on this forum under the "crash on save" keywords. Seeing it happens on both of my CODE units it much be a software bug, I don't think it has anything to do with my units.
Anyone else has seen this problem?
in my case it turns out it was indeed a HARDWARE issue for both my 100H and 100 Combo.
Sent them to Marshall and they came back fine after they replaced one of the boards. Both under warranty.
To all affected by this issue I advise to contact support and arrange a pickup
Thank you for your message, this is not something we have come across before, I would suggest having the amps looked at by an engineer.
Yes, this happens to me on my brand new amp. Any time I try to save a new preset the amp freezes up and I have to turn it off.
Yeah, I thought it must happen to others as well. It's the same on 2 new code amps of mine so i can't imagine it's a hardware problem. Gotta be software.
Tristan, does it happen on specific patches or on any of them?
Marshall pls look into this more thanks
Same here on a brand new CODE 50. Happens when saving presets from the Android app or directly on the amp. Presets are saved but amp freezes and requires restart to work again. Same one a friends CODE 50 so I dont think it's a hardware problem. I noticed that it started after the latest firmware update and I hope that it can be fixed as this is a real bummer in a live situation or at the studio.
What to do?
Do Marshall have a firmware solution soon?
The support told me to return my amp, but I don't have the time for it. My son plays on it everyday.
So...I'm still waiting for a firmware update :(
A new update from 29th October 2021 fixes the problem !! Enjoy !
Go to /support/firmwareupdate