cant download presets to gateway cant sync from gateway to my phone or ipad. Whats the story?

I am having problems with the new firmware on my code 25 and gateway app on an iPhone.  It used to work fine but now gateway is not connecting to the amp.

Dear Marshall team:

I use the Code 25 amplifier, with the Gateway app and the Code series footswitch. The firmware is updated with the latest version available.

For a long time I have been noticing certain problems, mainly:

-The preset settings are changed on their own (sometimes the volume, other times the gain...) They are usually changed to the settings on the control knobs. I load the preset again, and after a while some of the settings are changed again.

-Another problem is that after using a preset for a while, when changing to another it does not change (it stays blocked). It does not respond either by using the pedal or by changing the preset from the app I have to turn off the amp. At first I thought it would be a Bluetooth problem, since I was using the Gateway application, with an iPhone. But now I'm using it with an Android phone and I continue to have the same problems.

Waiting for your comments, receive a cordial greeting.

Eduardo,

Hello! 

I have a Marshall CODE50 combo, and when i connect it to my iPad via cable, the input and the output works well in applications developed by Apple (like Garage Band), but I can't control of my amplifier settings in Marshall Gateway app. Is there any way to control the combo on the iPad through the cable?

Thank you in advance for your reply.

Hi, I had a marshall code, dsl 1w, 15w and 40w. I liked of 1w, much loud! I sold all and I have been used a app amplitube with iphone and ipad + irig nano amp, but I figure out in the worst way about update versions, It just stops working after the update. A nice day, and you cant play anymore on analogic gear. 

Now Id like a all in gear and the better for me now its the Code 25.  Even without the app I can handle the amp manually. Although, be convenient. 

Whats the current version suportted for code today? My IPAD 9th  is 16.5, IPHONE 7 is 13.  Is it works? 

thanks. 

After selecting a Preset, and after playing a song when I go back to the Gateway app I see a message saying, "Amp Disconnected, Connection with your CODE amp has been lost. Please check your amp and try to connect again." When I select "OK" it reconnects then I can select a preset. This seems like a new"bug" since the Gateway app has been updated to the current version. My iPhone is on a stand close to my CODE 50 the entire time. (about 1 or 2 feet at most).

Please advise. Thanks!

iPhone 13 Pro, iOS 16.4.1

Firmware: 01 Sep 2022 - v1.47

CODE 50

This actually is a cluster of a few questions that are closely related.

To be able to carry adapted presets with you, you need to save them tot 'Device', the second Icon from the left.
However to link a preset to a position on the Footswitch it needs to be saved to the Amp, the most left Icon when saving.

Most of the time I actually want both, have them in my device and also in the Amp, because of the footswitch.
I have nog found an easy way to do that, both on a one by one and a 'all presets' basis. Anybody?

Because you need the presets in the Amp to link to the Footswitch, every now and then I would like to return the Amp to the original Factory presets.
There are clear instruction how to do that, but when I do, I do not get the Original Marshall Code Factory Settings, but basically what is in my 'MyMarshall'.
I seem not to be able to go back to the presets that were in the Code when I first bought it.
Is there a way to do that, or what is the logic behind it?

It is convenient to take my presets to another Code and use mine, but in a gig, they need to be linked to the footswitch.
So how to deal with that?

Thanks for anyones help!
Bram

Hello
since the recent update of the application, I can't find the reader for the backing tracks, which is very practical. and I can't find how to organize and classify the user presets in order.
thanks in advance

Gateway installs on my iPad but when I click to start it gives a white screen and returns to the icon.

IPad 10.3.3
Gateway 1.47 The previous version worked perfectly, is it possible to go back to the previous version??

Please tell me an answer....I'm working in studio 

Bonjour, je vois depuis un petit moment sur ce site web que le telephone qui montre le marshall gateway a une interface differente de celle disponible actuellement. Est ce qu'il s'agit d'une mise a jour ? Ou juste une suggestion de presentation ? si c'est le cas c'est dommage car l'appli serait encore plus intuitive !

Quelqu'un pourrait il m'aider s'il vous plaît je n'arrive pas à connecter mon ampli code 50 sur l'application Marshall gateway il me met ce message: CONNECTION REJECTED You may only control amps you are already connected to for audio output.

Je précise je suis sur iPhone 13 dernière version d'iOS.  Le téléphone lui se connecte sans problème à l'ampli je peux joué de la musique mais c'est tout 

j'ai au préalablement supprimer et réinstallé l'application gateway, reset l'ampli, mis à jour le firmware de l'ampli, déconnecté l'ampli du téléphone et oublier l'appareil Bluetooth, essayer sur un autre iPhone (7)... bref je suis perdu du coup je ne peut en aucun cas faire mes préset depuis mon téléphone et c'est frustrant enfin bref si quelqu'un a une solution miracle je suis preneur et merci d'avance 👌💪

I've been through the forums tried everything. bluetooth is on. iphone says connected. marshall gateway app says its not. Youv'e wasted my time. my money and patience. GET IT SORTED!!!!

I recently updated my 5th gen Ipad to an Ipad Air 4 and can no longer use the Code app. I receive the following  error when opening the app and can do nothing except  close it - "Context3d not available! Possible reasons: Wrong renderMode or missing device support" 

With no app support available, this amp is dead weight in the studio.  

i have removed the app, restarted ipad, reinstalled it, and end up at the same error every time.  Is the Ipad Air 4 supported at all? IOS  version  is 15.4.1

This issue is driving me crazy. My Code 50 used to work with my iphone and ipad, now it refuses to connect and I always get the above message.

I have performed the following:

1. Forgot bluetooth connection on both devices

2. Deleted iphone app and re-installed.

3. Re-paired and tried to connect with same issues,

4. Formed factor preset of amp with no luck.

I know the blueotth connects as I can play music through my amp from phone, I just cannot connect to update any presets.

Any solutions would be greatfully received, am getting so frustrated with this product.

I recently got a new iPadPro.  I can Bluetooth to my Code25, but when I open the MyMarshall app I get the following:  "Context 3D not available!  Possible reasons:  wrong renderMode or missing device support."  What does that mean and how do I get the app to open?  I deleted the app and reinstalled and have powered the 25 down and restarted.

I just bought the code 25, and only had it for a few days.  It was great on my iPad for effects via bluetooth, although after  I updated the firware it wont connect to thre app on my ipad anymore, it plays songs from my itunes app but the Gateway app says Im already connected and nothing works to adjust the affects. Im really bummed about this, any word on why this is happening and how to fix it?. 

Hi, 

I've just recently bought the Acton II to have as a speaker in our bathroom. Looks great and sound good enough. So far I'm satisfied. 
However, the speaker is driving me mad. Here's why. 
My girlfriend and I both use the speaker whenever we're spending time in the bathroom, so both our phones have been connected to the speaker at some point. 
But, if I'm playing music from my iPhone to the speaker and my girlfriend is in another room, let's say, watching YouTube on her iPhone things get wierd. If she adjusts the volume on here phone it also messes with my music in the bathroom. 

Another example:

Playing music from phone 1 to Acton II. then, Adjusting the volume by using the buttons on the side of iPhone 1 also adjusts the main volume of phone 2. Even though Phone 2 isn't in use. It just messes with the volume of it. 

This is suuuuuper annoying. Since the app is no where near of being good, I don't know how this can be solved. If there's no good solution I'm gonna have to sell the speaker and buy a brand that really knows how to make speakers for this purpose. 

Does anyone know if this can be fixed..??

thanks / Mathias 

Hello -  After really enjoying the Kilburn II speaker, I bought two Acton II speakers to couple them for ambiant sound when not using traditional speakers since you can't couple Marshall's wireless speakers. The Acton II is fantastic for sound and range individually *before* my attempt to couple them. I've had many complex compatibility issues with products over the years, but in this case, it's most puzzling why two same-model "coupled" speakers can be controlled via the iPhone/iPad I paired with them, as well as with the Marshall app (volume/sound settings) but cannot in any shape or form maintain simultaneous outputs even when they're placed right next to each other (well within the 10-meter Marshall spec). So before returning them back to store, I wanted to check with other customers if they've ever truly achieved the goal of coupling two Acton II's with both of them continuously and consistently playing in tandem without streaming drops. Thank you for letting me know,

What I've tried to so far:

- Followed Marshall's pairing/coupling intructions word-by-word. Though their instructions are incomplete and way below their reputation. 

What's more disappointing is the prompt you get in the app to "stay connected to Acton II but disconnected from Acton II in Bluetooth settings." Anyone know what that means? 

- Tried two iPhones and an iPad (all latest iOS).

- Deleted, rebooted, and re-installed the Marshall Bluetooth app (v1.3.1) for iOS.

- Moved the speakers next to each other to eliminate distance argument.

- Tested each speaker with direct Bluetooth to iPhone/iPad source without any issues. In fact, range is so much more when not using the Marshall app to stream to the speaker.

- Factory-reset the speakers.

- End result: The only way I was able to have them coupled was ignore their instructions, couple the speakers and then completlely shut down their app. after they show as coupled . However, there's no way for them to continuously and play in tandem (even sitting right next to each other with source iPhone/iPad next to them). They continue to switch between each other. 

- Also, Marshall needs to be clear that a "couple" can only function with one lifetime source. As soon as you try to use the speaker "couple" on another source device, you lose everything on the previous device and need to de-couple, forget speakers, re-add speakers to your device's Bluetooth, and then pray that the Marshall app will allow you to couple them again. Most of the 18-20 times I tried the whole process, I needed to uninstall their app, reboot device, and re-install their app. :(

Any help deeply appreciated before I return these speakers.

"Context3D not available! Possible reasons: wrong renderMode or missing device support" error message on iPhone 11. All I see when I open the app is a red bar with the error message in white letters.  Any idea how to fix this?

Hy folks!!.

I just bought a marshall code 25, and when installing the marshall gateway app on mu iphone 12 (ios 14.8.1), and open app i get the following error: "context3D  not available!  Possible reason: wrongrendermode or missing devicr suport. " and it does not work. What I can do?