Have an Iphone cannot get it to pair with my new code 50 amp????????

Already looked on Youtube for answer and that didn't work??????????????????

cant download presets to gateway cant sync from gateway to my phone or ipad. Whats the story?

I receive the following error when trying to set up my Acton II Voice with the Google Assistant built-in speakers using google home on my iOS device: "the operation couldn't be completed. (kgskerrordomain error - 83902.) 

I have done all the basic trouble shooting such as performing a factory reset on the device, rebooting my phone + internet, changing the language on my device, but nothing seems to work.

Any suggestions on how to fix this issue during the set up?

I am having problems with the new firmware on my code 25 and gateway app on an iPhone.  It used to work fine but now gateway is not connecting to the amp.

Dear Marshall team:

I use the Code 25 amplifier, with the Gateway app and the Code series footswitch. The firmware is updated with the latest version available.

For a long time I have been noticing certain problems, mainly:

-The preset settings are changed on their own (sometimes the volume, other times the gain...) They are usually changed to the settings on the control knobs. I load the preset again, and after a while some of the settings are changed again.

-Another problem is that after using a preset for a while, when changing to another it does not change (it stays blocked). It does not respond either by using the pedal or by changing the preset from the app I have to turn off the amp. At first I thought it would be a Bluetooth problem, since I was using the Gateway application, with an iPhone. But now I'm using it with an Android phone and I continue to have the same problems.

Waiting for your comments, receive a cordial greeting.

Eduardo,

Hello! 

I have a Marshall CODE50 combo, and when i connect it to my iPad via cable, the input and the output works well in applications developed by Apple (like Garage Band), but I can't control of my amplifier settings in Marshall Gateway app. Is there any way to control the combo on the iPad through the cable?

Thank you in advance for your reply.

Hello users of Marshall ,

I bought my Moitor Bluetooth early 2020, I used it perfectly with no issues until last month (June 2023). 

My headphone turns on and connect to my Iphone, however whenever a take it off  or move a little bit the bluetooth connection cuts and my Marsahll disconnects automatically.  For information, my Marsahll felt down some weeks ago. 

Have you met with this issue ? How can I resolve this issue ?

Thank in advance for your help ! 

Hi,

I've just received my Code 25 amp today. It sounds good but I cannot pair it with my iPhone

It appears as "Headphones" in the bluetooth settings. When tapping on it, my iPhone says "Pairing failed "Headphones" is not supported". 

I've tried with 4 different iPhones (all up-to-date) and got 4 times the same trouble

I've successfully updated the firmware of my amp (MCU 1.47 / BT: V3.2) but it did not fix the issue.

Can someone help ??

Thanks !

Hi, I had a marshall code, dsl 1w, 15w and 40w. I liked of 1w, much loud! I sold all and I have been used a app amplitube with iphone and ipad + irig nano amp, but I figure out in the worst way about update versions, It just stops working after the update. A nice day, and you cant play anymore on analogic gear. 

Now Id like a all in gear and the better for me now its the Code 25.  Even without the app I can handle the amp manually. Although, be convenient. 

Whats the current version suportted for code today? My IPAD 9th  is 16.5, IPHONE 7 is 13.  Is it works? 

thanks. 

After selecting a Preset, and after playing a song when I go back to the Gateway app I see a message saying, "Amp Disconnected, Connection with your CODE amp has been lost. Please check your amp and try to connect again." When I select "OK" it reconnects then I can select a preset. This seems like a new"bug" since the Gateway app has been updated to the current version. My iPhone is on a stand close to my CODE 50 the entire time. (about 1 or 2 feet at most).

Please advise. Thanks!

iPhone 13 Pro, iOS 16.4.1

Firmware: 01 Sep 2022 - v1.47

CODE 50

I know there is an input on the back panel and I think I have a cable to use, but I have an iPhone 13 and want to use Spotify to play along to. How do I do the hookup?  

Why is there no profile save button in ios and when there is a drop down it doesn't work, for example om the overdrive peddle you can't select GUV ODR or DIS it just pings back to what it was set on.

I have installed the IOS app, and I have two Marshall speakers: the Acton II, and the Stanmore II.

The Stanmore had no issues, I suspect because it does not require a firmware update (yet).  The Acton II on the other hand, will not connect without a firmware update.  Taking that route, it leads to an indefinitel hang.  It starts and never moves past the 20% mark, and it stays that way indefinitely.

I've tried power-cycling the speaker.

I've tried factory-resetting it too.

I've also tried installing the app on my Mac (rather than the iPhone), with exactly the same results.

Nothing.

Anyone else come across this?

---

Updates from a Marshall support call to which I have responded:

Hello,

Thanks for contacting the Marshall Support Team. 

Let's try a few steps to see if we can resolve this issue together.  

First: it is important to note that the Marshall Bluetooth app is NOT needed to pair the speaker to your phone. Please keep the app closed until you get to the very last section of the instructions below. 

(1) Perform a factory reset of the speaker:
- Press and HOLD the Source and Play/Pause button for 7-10 seconds​...DONE​
- The SOURCE LED's will all flash quickly to confirm the reset was successful...DONE
- Remove the II Bluetooth from your audio device’s Bluetooth list before pairing again...DONE

(2) Connect the speaker to your phone via Bluetooth:
- make sure the Bluetooth menu on your phone (device) is CLOSED...DONE
- set the source to Bluetooth...DONE
- push and hold in the source button until the Bluetooth LED Light is flashing...DONE
- open the Bluetooth menu on your phone (or device), find & select the speaker...DONE

(3) Attempt to update the speaker again, complete these steps in this order:
- update the app to the latest version...DONE[UpToDate]
- make sure your phone and device are next to each other...DONE, and
- make sure that the speaker is powered on and connected to your phone via Bluetooth...DONE
- attempt to complete the update again...FAILED

Let us know if this helps. 

 ---

I am using Macbook Air M1 and iPad pro M1 with Acton 2

What should I do because I can't update the firmware because it hasn't been downloaded more than 50% even after an hour?

This actually is a cluster of a few questions that are closely related.

To be able to carry adapted presets with you, you need to save them tot 'Device', the second Icon from the left.
However to link a preset to a position on the Footswitch it needs to be saved to the Amp, the most left Icon when saving.

Most of the time I actually want both, have them in my device and also in the Amp, because of the footswitch.
I have nog found an easy way to do that, both on a one by one and a 'all presets' basis. Anybody?

Because you need the presets in the Amp to link to the Footswitch, every now and then I would like to return the Amp to the original Factory presets.
There are clear instruction how to do that, but when I do, I do not get the Original Marshall Code Factory Settings, but basically what is in my 'MyMarshall'.
I seem not to be able to go back to the presets that were in the Code when I first bought it.
Is there a way to do that, or what is the logic behind it?

It is convenient to take my presets to another Code and use mine, but in a gig, they need to be linked to the footswitch.
So how to deal with that?

Thanks for anyones help!
Bram

Hello
since the recent update of the application, I can't find the reader for the backing tracks, which is very practical. and I can't find how to organize and classify the user presets in order.
thanks in advance

I used to just plug in, headphones on, select my favourite backing track in iPhone and play along. Now that option is gone, no more playing back backing tracks.  Why?

Gateway installs on my iPad but when I click to start it gives a white screen and returns to the icon.

IPad 10.3.3
Gateway 1.47 The previous version worked perfectly, is it possible to go back to the previous version??

Please tell me an answer....I'm working in studio 

No question, just an information:  

Gateway-app for iOS is totally redesigned. 

A lot of people post this question of sound just disappearing after e.g. 3 minutes of play, while lights are still on, the LCD panel is on, headphones still work. I've taken my amp to the repair shop (no official one in Slovenia) and they sad they corrected a couple of bad solderings. But that actually didn't solve it. They claimed they have played radio on it for 3 days without problem. Although I put in my guitar and the same thing happens again.

So then I swithched off the bluetooth connection with my iphone and voila, the amp sound no longer dies after 3 minutes. I am not sure where the problem is but I hope that you haven't yet thrown the amp in the garbage bin.