I just bought the code 25, and only had it for a few days.  It was great on my iPad for effects via bluetooth, although after  I updated the firware it wont connect to thre app on my ipad anymore, it plays songs from my itunes app but the Gateway app says Im already connected and nothing works to adjust the affects. Im really bummed about this, any word on why this is happening and how to fix it?. 

Hi, 

I've just recently bought the Acton II to have as a speaker in our bathroom. Looks great and sound good enough. So far I'm satisfied. 
However, the speaker is driving me mad. Here's why. 
My girlfriend and I both use the speaker whenever we're spending time in the bathroom, so both our phones have been connected to the speaker at some point. 
But, if I'm playing music from my iPhone to the speaker and my girlfriend is in another room, let's say, watching YouTube on her iPhone things get wierd. If she adjusts the volume on here phone it also messes with my music in the bathroom. 

Another example:

Playing music from phone 1 to Acton II. then, Adjusting the volume by using the buttons on the side of iPhone 1 also adjusts the main volume of phone 2. Even though Phone 2 isn't in use. It just messes with the volume of it. 

This is suuuuuper annoying. Since the app is no where near of being good, I don't know how this can be solved. If there's no good solution I'm gonna have to sell the speaker and buy a brand that really knows how to make speakers for this purpose. 

Does anyone know if this can be fixed..??

thanks / Mathias 

Hello -  After really enjoying the Kilburn II speaker, I bought two Acton II speakers to couple them for ambiant sound when not using traditional speakers since you can't couple Marshall's wireless speakers. The Acton II is fantastic for sound and range individually *before* my attempt to couple them. I've had many complex compatibility issues with products over the years, but in this case, it's most puzzling why two same-model "coupled" speakers can be controlled via the iPhone/iPad I paired with them, as well as with the Marshall app (volume/sound settings) but cannot in any shape or form maintain simultaneous outputs even when they're placed right next to each other (well within the 10-meter Marshall spec). So before returning them back to store, I wanted to check with other customers if they've ever truly achieved the goal of coupling two Acton II's with both of them continuously and consistently playing in tandem without streaming drops. Thank you for letting me know,

What I've tried to so far:

- Followed Marshall's pairing/coupling intructions word-by-word. Though their instructions are incomplete and way below their reputation. 

What's more disappointing is the prompt you get in the app to "stay connected to Acton II but disconnected from Acton II in Bluetooth settings." Anyone know what that means? 

- Tried two iPhones and an iPad (all latest iOS).

- Deleted, rebooted, and re-installed the Marshall Bluetooth app (v1.3.1) for iOS.

- Moved the speakers next to each other to eliminate distance argument.

- Tested each speaker with direct Bluetooth to iPhone/iPad source without any issues. In fact, range is so much more when not using the Marshall app to stream to the speaker.

- Factory-reset the speakers.

- End result: The only way I was able to have them coupled was ignore their instructions, couple the speakers and then completlely shut down their app. after they show as coupled . However, there's no way for them to continuously and play in tandem (even sitting right next to each other with source iPhone/iPad next to them). They continue to switch between each other. 

- Also, Marshall needs to be clear that a "couple" can only function with one lifetime source. As soon as you try to use the speaker "couple" on another source device, you lose everything on the previous device and need to de-couple, forget speakers, re-add speakers to your device's Bluetooth, and then pray that the Marshall app will allow you to couple them again. Most of the 18-20 times I tried the whole process, I needed to uninstall their app, reboot device, and re-install their app. :(

Any help deeply appreciated before I return these speakers.

Hi,
I tried to connect Marshall Gateway App to Code 25. (Firmware v1.46)
While Bluetooth connection between mobile and Code25 basically is set up and I can even stream music to it,  the app says "You may only control amps you are already connected to for audio output".

I cannot connect the app to the amp.

Maybe anybody can give me a hint.

Cheers,

Martin

hy

marshall gateway app is not working with android 11 version

the bluetooth connection is in place (blue light is in on) but opening the Gateway App the connection to the amp is not detected

can you please give me the info to solve the issue?

i've tried with another phone with android 10 sw version and the app is working

I think the app need some update to fix this bug (my version is 1.5.5 )

please consider that android 11 will be the standard for the most part of your code owner in the world

best regards 

Luigi

Hi there, just purchaced a Code 50, installed the Gateway app for iPad. All working a treat, eccept that if I am connected to the Amp via bluetooth, I am getting all the keypad sounds through the amp, also incoming messages, email notifications and phone calls. is there a way of stopping this????

Hello. I recently bout the CODE 50 and it's great, but the gateway is pretty much useless for me. I have tried pretty much everything and it still will not connect to my iPhone 11 pro max. I have had friends try the app and it works fine on their phone, but when it comes to mine, nothing! Really love the amp and would like the bluetooth to work from my phone so i can adjust with ease. Not the end of the world, but it is advertised that you can control everything from your phone so that's what i would like to do. Any solutions? Thanks.

Update to below- The iPhone 11 IOS 15.02 update fixed my issues. The app is working properly now & I'm very happy.
____________________________________________________I had a fault code & couldn't connect Gateway to my Code 50 a few months ago when I purchased it. I tried deleting the app to reload but when I reloaded, it was only accessible via the App Store & wouldn't appear on my Home Screen. I could connect for awhile. Recently it seems since the IOS 15 update to my phone, it no longer connects manually or automatically to my Code 50. The app is useless to me. I've search for an alternate app from another source that is compatible with the Code 50 but there doesn't appear to be one. The Gateway app and Bluetooth connectivity heavily influenced my purchase decision. If I had known the app was useless and I would have to physically go to the amp and try to dial in each sound, I would have just bought a fender. I really feel you should take my amp back if you can't correct the problem. 

Bought a marshall acton II today and I'm unable to play music from my phone on it. It does not show on airplay either while connected on app. I suspect it's broken on ios15. Hope it gets fixed soon or Im requesting a refund as right now it's just standing as decoration. 

Hello, I bought a Marshall CODE 25 yesterday, and so far I love the sound and feel of the amp. But I am having the same issue that alot of people are having, I can connect to the amp via my phone's Bluetooth but the amp will not show up in the Gateway app.

I have tried everything in the FAQ troubleshooting guide, nothing works. I can play music to my amp but that's it. Feels like a problem with the app and not my phone.

Are you reading the forums, Marshall? You need to take a look at your app, seems like it has some compabillity issues, it's working for some people but not everyone. 

I have a Samsung Galaxy S8.

Please fix.

I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

I have the Marshall gateway app, a multieffects pedal, a interface Focusrite and a accustom guitar but I can’ get any sound out of the speaker! Help!!

My new Code 50 Amp won't connect to my iPad. They are paired via Bluetooth, and Gateway detects the amp. When it tries to connect, it perpetually displays 'Connecting........'

What am I missing?

Hi,

I just got my Monitor II ANC and found out the headphone cannot detect by the Marshall Bluetooth android app. Which Bluetooth connection to my phone is perfect.  

Anybody having this issue recently?

Regards,

Tommy

I have a xiaomi redmi note 8 and also have a problem connecting the marshall gateway app to the amp code50.
I can only be connected as if I were listening to music, I even tried to connect it with an otg adapter, it works like that, but there are a lot of problems with braking the application? Please if it is possible to solve this problem.

 And if I tried all variants except one, and that is to uninstall every marshall application to amplify my Marshall Code 50 Firmware 1.4.4 recognize bluetooth connection from which I can control my installed Gateway 1.5.5 of course not just music to listen to But that I have complete control and whether maybe the problem is that the usb is included in my computer, whether to turn it off because I registered everything else. If anyone can answer all these questions I will be grateful.

Salve! Non riesco a collegare il code 25 al sito My.marshall per provare i preset disponibili. L'appplicazione gateway si collega e la luce azzurra si blocca riconoscendo il Bluetooth.
Dal sito My.marshall mi dice codice non connesso.... anche se riesco ad usare l'applicazione Gateway e risulto connesso.
Qualche suggerimento? Sto usando Crome aggiornato con smartphone Android.
Grazie.

I have a samsung s10 and android 11 and I can successfuly connect my amp to my phone via bluetooth, but I can't connect it with the app, it just can't detect the amp.

I already re-installed and re-connected the app and amp. What can I do?

I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it.

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier.

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

I suddenly have this problem with my Code 50 and my Lenovo tablet. It did work with the Gateway app until today, and it is connected via bluetooth and it will play music from the tablet, but the Gateway app doesn't even see the amp. I tried uninstalling it, reinstalling it, clearing the cache and storage, no joy. Oddly, it works fine still from my LG phone.

I have the following problem with my Marshall Stanmore (I) Bluetooth speaker:

Whenever I am wirelessly connected, the Bluetooth connection drops after 20 minutes — while playing music!

The surprising thing is that it not just happens randomly after 15 to 45 minutes — no, it happens suspiciously regularly after 20 minutes. I went and tested this with my laptop (4 times) and my phone (3 times) by writing down the start and stopping times, and the Bluetooth connection got interrupted (the music stopped) after 20 minutes each time. 7 times in a row. No exception.

• Yes, I have removed the speaker from all devices, then re-repaired them. Multiple times.

• Yes, the problem exists with all my devices that can send sound via Bluetooth (laptop, phone, desktop,). Those same devices have no problem to stream music to my Sony sound system or portable Bluetooth speakers. The problem only exists with the Stanmore.

• No, the Stanmore is not near a wifi router, a micro wave, a DECT phone or close to other Bluetooth devices. All of my other Bluetooth devices work perfectly fine. During my tests, the speaker and the Bluetooth source were about half a meter/two feet apart.

• Yes, I have had the Stanmore disconnected from power for an hour. Even a few days, actually.

• Yes, sound works perfectly fine via the wired connection (INPUT 1) and it doesn't stop after 20 minutes. 

• Yes, the "STANDBY MODE" switch on the back  is set to "STANDARD". (But surely no Bluetooth speaker would ever go into standby mode WHILE playing music anyways, right?)

• No, I am out unfortunately of warranty. The speaker looks great and hasn't been used that much. I also find that it financially doesn't make much sense to spend 130€ (max.) on a Marshall OOW repair.

• No, the Stanmore I is not compatible with the Marshall Bluetooth app, and there is no way for me to update the firmware (as far as I know).

• Yes, I can absolutely open up the speaker and post pictures of specific components, if someone has a clue about what capacitors or chips to look out for.

Additional info on the issue:
I experience no problems connecting via Bluetooth, from any device. I can start playing music — but after 20 minutes, the music will automatically stop. If I am streaming from Spotify for example, the player will just pause. The Stanmore stays powered, and the red BLUETOOTH light on the Stanmore is still on, but it appears a little dimmer than normally. I have found that pressing the SOURCE/WAKE button once usually wakes up the Bluetooth connection again, and then after a while, I can resume music by un-pausing on the laptop or phone. 

Thoughts? Ideas?
The fact that this happens after a very precise operating time, sure sounds a lot like it could be standby-related. But the Stanmore is not set to POWERSAVER mode. And even if it was, it would only enter standby mode after a certain time if it wasn't playing anything. A speaker that goes into standby mode every 20 minutes WHILE playing music ... that would be ridiculous! And yet, that is exactly what I am dealing with.
Any ideas or clues for what to try or look out for?