I cannot get connect to my code 25 amp via bluetooth.  I have followed reset instructions on the forums here, no luck.  I have an iphone 6.  My bluetooth sees the code on my phone but will not connect to it.  Sent message two weeks ago to Korg/Marshall.  No answer.  Time to find a new amp.  Hi Fender how's it going?

hey,

like everyone else my iphone 6 will not connect via the Gateway app. i downloaded the new firmware and re-installed the app but nothing......Marshall, please help! if anyone has a solution i'd love to know what it is?

lilweed

I just bought this amp yesterday after flirting with a Blackstar HT20 and realising I wanted a Marshall again. Well, starting to wish I hadn't bothered.

Like so many others, I can get my phone (Samsung Galaxy S5) to connect to the bluetooth and actually play music through the amp. BUt Gateway will not find the amp within the menu. I've tried all the uninstalling Gateway, reinstalling, updating the amp's firmware - even tried using my daughter's Samsung S4-mini which again, connected to the audio but will NOT FIND THE AMP!

I have a Samsung Galaxy Tab 4 which is a good wee tablet but apparently isn't compatible with Gateway.

Seriously. So I have 3 different devices and not one of them can connect to my new amp.  Clearly this is a fault with the amp itself since the same thing happens with two different phones.

Please don't tell me to go through that long list of uninstalling, reinstalling, removing the bluetooth device and reconnecting etc etc. I've been doing all that since I got the damn amp yesterday afternoon. 24 hours later and none of it has worked.

Is it at all possible this is going to be addressed SOON in either a Firmware or Gateway update? Clearly, if the amp is faulty I will need to return it soon to get my money back but, honestly, I'm loving the sounds I'm geting with the presets, I just want to edit them rather than all the hassle of returning the amp to the shop!

I saw a review on the Google Play Store for the Gateway app from a guy in June 2016 - that's 7 months ago - and he was having the exact same issue. So if it's not been addressed in all that time and Marshall are still sending out these faulty amps, what hope for a fix? Please tell me there is one!

Hello !

Like many of lucky owners of Marshall Code 50, I also have problem to pair Gateway app with Code. My phone (Ulefone Power with Android Mashmallow 6) recognize amp thru bluetooth and even play MP3 music, but can't work with Gateway. I wonder why ? I tried to rebooth code and phone several times, also install and uninstall app few times, but nothing helps. I upgraded firmware on my Code 50, still nothing. Can i expect fixed new version of gateway soon, and will it be tested on more smartphone brands ? 

greetings from Zagreb/Croatia

Tvrtko Grgic

tgrgic@hotmail.com

So I just got my CODE50 two days ago and yesterday was the first day I had to play around on it, and that being at a live rehearsal of all places.  I didn't get to do much tweaking, but I noticed a problem with the EQ. If you have all buttons deactivated then the Bass Mid and Treble knobs do absolutely nothing, NOTHING...  I tried using the Natural preamp thinking that maybe the EQ knobs are strictly digital and an amp or preamp needed to be activated to enable the EQ to function.  When the Natural preamp was selected, however, the overall volume (master knob all the way up and the volume knob at 12 o'clock) was so low hardly anything could be heard.  Am I missing a menu option to set the volume or something?

Also, I've saw a lot of people having trouble getting the Marshall Gateway app to connect to their CODE amps, myself being one of these people unfortunately, but I haven't saw anyone come up with a definitive solution other than 1. Updating the Firmware 2. Turn the amp and phone off then restart both of them and try again. 3. Delete the amps Bluetooth profile from your phone and repeat step 2. 4. Call Marshall support.  I can get my Samsung Note 5 itself to connect to the amp (getting a weird message on my phone that says verify such and such number is the correct PIN for the Marshall amp but not having any further prompts on my phone or on the amp after tapping OK, but still connecting regardsless), but when I bring up the Marshall Gateway app and go into the menu to connect to the amp I can hit the scan button all day and it will NEVER find my CODE50.  What the huh?!!!  With all the other people I've saw on this forum having the same problem with the Bluetooth connectivity, you would think there would be a end-all-fix-all solution to such a massive problem. Has anyone heard anything or should I send this amp back for a refund while I still can?

Dear Marshall,

following... Amp CODE 50 + App. M. Gateway + Iphone SE / Bluetooth 

Iphone  SE  / < Settings  Blutetooth  / "MY DEVICES" seems evrything OK,   and status "Connected" , ... but on  iGateway APP / MENU  /  CODE / return  "not Connected" . Screen is like "frozen",  exept for green button "Scan for Amps "  . After pressing.. the same become gray as well,  and   now  screen on Iphone completly frozen.  

Connection works with some minor interuptions  from  Amp. purchasing date  up to yesterday . All  happens  as described today , after  trying and testing   my new , recently purchased Marshall CODE Footcontroler . After few shoots I restore everything  ( Amp and App on Iphone ), disconnect  footcontroler  connection , restart my Iphone and Amp,  but problem persist.. Is getting slowly everything frustrating and annoying...

Can I count on prompt marshall answer and support ?

Thx .

 Same issue/question that I see from so many people. Love the tones love the amp, the Gateway app is nearly useless as a control over Bluetooth.It will stay connected for about five minutes and then will drop. You can see it switch back-and-forth on the screen and then eventually even that icon will go away and you end up with no  connection through the app. Not a complete dealbreaker, but a major disappointment that a big selling feature of the amp does not work.

 Already updated the firmware, I sure hope Marshall finds and apply as a fix for this.  Their reputation for reliability was another big reason for the purchase. So as I said, very disappointing. 

 Does anyone know a fix, or has heard anything from Marshall that they're addressing this issue? 

I have  a nextbook tablet without bluetooth and i would like to know if the gateway app will also work with a USB connection? I do not have a cell phone to use with bluetooth.

Does anyone know if you can connect Bluetooth headphones before I go buy a pair 

Hello, I ve trouble with pairing my phone - lenovo s850 with Code 25 via bluetooth. I tried it many times, but my phone just cant find amp (bluetooth is on). I also tried another phones and devices with bluetooth but neither it could not find amp. Could it be broken amp or am I just doing something wrong? Thanks.

Hi there Marshall team,

I was wondering if you could help me with a problem that I am having between my Code 25 amplifier and the Gateway app. I am able to pair my android device and the amp via Bluetooth just fine but once I am in the Gateway app it doesn't detect my amp at all, even when I press "scan for amp" it just says no amp detected. 

I think I should add that I have been able to connect it to my apple device without any problem at all.

It would be highly appreciated if you got back to me.

Thank you.

Just got my Marshall CODE 25, and the iPhone 6 will not find the amp on the gateway app or on the regular bluetooth settings. Any reason why?

Hi I have purchased a new CODE 50.  I have the latest firmware update but I'm finding the bluetooth is not consistent.  I have it running on the gateway app and then if I move the phone more the 3 feet from the amp the connection is lost.  The same happens if I play spotify through it the range is about the same.  Can this be imporved or do I have a duff model.  My phone is an iphone 5.

So I just got my Code 25 amp and my guitar will show up in a couple days.

Even though my guitar isn't here yet I thought I would have a little bit of fun with it tonight.  One of the features that I really liked about this amp is being able to play music like from your phone through the amp either via Bluetooth or hardwired mini jack.   I did this tonight and to my surprise it sounded horrible! I tweaked the settings on the amp and of course it made no difference because those settings would only affect the guitar input.   I played the music through the music app on my phone then also through the Marshall Gateway app and got the same results. I thought maybe it was because I was doing it via Bluetooth?   But then I hardwired into the amp and it was the exact same issue. I guess there are other ways to listen to music while playing the guitar along with it but I just thought it was a pretty neat feature to have both sound sources coming out of the same speaker but there's no way that's going to happen.   Unless I'm  doing something wrong?

I am able to connect my phone to the amp via bluetooth, but for the most part am not able to sync the presets in the gateway app to the amp.  On occasion it will do it, but most often not.  The tuner and playback work fine.

Absolutely can not get the Marshall Gateway app to work with my Marshall Code 50. I have found the device (amp) on both my Galaxy S7 Edge and IPad Bluetooth settings. I have been able to pair them both to the amp. I get a prompt to use the code to pair the device. I hit ok.  When running the app it says not connected even though I am. The amp Bluetooth light is solid though the app says not connected. None of the app parameters effect the signal. Am I missing something simple here? Ive registered the amp and loaded new firmware update. 

Hi , I did the firmware update , because the firmware utility required it. After that , I can`t again connect my amplifier by bluetooth.
The problem is with the software , because the cell phone connects with amplifier , but them the marshall gateway doesn`t recognize the device .
What should do? thank you .

Hey,

i cant find my Marshall code 50 on my bluetooth list. I tried to connect it to my phone and tablet. I downloaded the latest firmware update but it didnt help. My phone is Honor 7 and tablet samsung galaxy tab A. I bougt my amp about month ago, bluetooth havent work at all. What i can do??

I am located in South Africa and have just purchased a Marshall Stanmore Pitch Black Bluetooth Speaker yesterday from the Apple iStore online site which should be delivered in the next 3-5 working days. Being a high-end brand with reputable history and having read several good reviews on this product prior to my purchase, I did not verify if there are any concerns raised about this product. Last night however I searched the internet for any customer complaints on this product and was shocked to find many complaints/problems registered regarding Bluetooth becoming unusable and the unit going dead (not powering-up at all) within the first 12 months of purchase. The aforementioned makes me hugely concerned about reliability and quality of this product to the extent that I am considering to cancel my purchase. I know that world-wide there must have been thousands of these units sold since its launch making the listed problems possibly a small percentage. What concerns me is the consistency of the registered/reported problems and that there might be many more of similar nature which have not been listed by unhappy customers.

Can I please ask you to be honest and confirm if there are any inherent problems with this specific product? I would rather refrain from purchasing a Marshall branded product than to later joint the seemingly huge number of unsatisfied customers when it comes to this specific product. I rely on your integrity to be honest with me in urgently replying to my above question to enable cancellation of my purchase.

Hi. There is no way to connect  throught bluetooth my Ipad2  with Gateway app Code25?  I've read the issue but don't wanna to buy another Ipad only for this problem. Thanks