settings-bluetooth-says connected.  Gateway-menu says not connected.  3 hours of chasing this around in a circle.  I'm not impressed.  Some instructions please.

I've had my Code amp for a couple of weeks and managed to connect it to my iPhone which is running the latest ios 10.2.1.  I also got it to connect to a brand new Samsung Galaxy Tab A running Android 6.0.1.  The connection didn't always work and sometimes dropped out.  I've updated the Amp to the latest firmware to hopefully cure the connection issues and now my phone and tablet just can't detect the amp at all.  I've tried turning on and off, resetting everything, forgetting the device etc. etc. but it's like the amp just doesn't have Bluetooth.  As no device can see the amp then Gateway just isn't possible to use as it also can't detect a phone or tablet. My devices can see each other but it's like the Amp just doesn't have Bluetooth.  I've also tried searching for it with an Ipad but this also couldn't see the Amp ?  It looks like the Bluetooth has died on the Amp but thought I'd ask if anyone has any ideas of anything to try or otherwise I'll have to take it back to the dealer and either try another one or replace it with a Fender Mustang.  It's a good amp but seems to have to many glitches at the moment looking at the forums.  I'll give it one more go though if anyone has any suggestions to try.  Any ideas anyone ? Many thanks for reading.

Thanks for the responses.  I think it is a hardware issue though with the bluetooth just not working on the Amp.  It doesn't seem to matter what device I use the amplifier just isn't visible to anything ?

Hello!

!!! Ok, my bad. Figured it out. Had to put the amp in pairing more (Rev & Power) - then all is well. Sorry. !!!

(Feel dumb, bt I'll leave this in case someone else has similar issue.)

I had the amp successfully paird with a prior phone (Moto Droid as well - 2 yrs old?) Got a new phone - described above - Android v7. Not able to pair. Have uninstalled the Gateway app, (that got in the way last time, until the phone & amp were paired, then an install / connect went fine). This time... I get a cryptic, possibly IP6 number that looks like a device address. No code to enter, or anything to do. Phone says "Pairing..." waits maybe 10 seconds, then returns with "Pairing..." gone - no message, no nothing. Tried many many times. Cannot "forget the device" - phone doesn't offer a lot of choices: pair or disable Bluetooth is all...

Will the Code work with this phone? IS there a trick I hope I don't know? I sort of like the app - although I often use the knobs - it's just easier... So... I'm not going to hate you forever, but have to join the folks that are dissappointed with this. Amps are marvelous, but this software isn't measuring up I'm afraid.

Anyway, any help much appreciated!

Thanks

Steve

Just got a  Samsung Tab S and Goolge play lets me download the Gateway app and I can see some aspects of the app but no text. Is tere a fix for this? Runnning Android 6.0.1

When I can get one of my devices to sync to the amp only the factory presets are available.  When I switch from the amp icon to the device icon the presets still come up.  How do I get the presets from my library to load?  It is a nice sounding little amp but the app is frustrating as hell.  Please HELP.

Hi Dear Marshall Team. I can't download the app on my Galaxy A5 phone. I checked the system updates and stuff like that, but anyway, Play Store says that it's "Unavailable on your device". What's wrong with it???
Thanks.

When is the gateway app available for huawei or any brand that is not apple or samsung?, by the way  in the gateway app description or in my marshal code manual doesn't say anything about a device restriction.

Hello, I just purchased the CODE 50 amp, and downloaded the Gateway app. I've only had about an hour and a half to play around with it so far. But I was unable to get the tuner in the app to pick up any sound. I have been out of the "scene" for quite some time and may be using it incorectly. Yet I can't find any help or manual for the tuner. Any help would be greatly appreciated.

Hi,

I am very interested in buying code 25 or 50.  Before I do so, I need to get some feedback ! 

Are they good amps to work with cubase ?   I work on PC.

Thank you !

I bought a Code 25 for myself and my son. An older version of the app worked well but this latest udate is a complete joke ! I updated the firmware as well as the app a week ago and what a disaster!

I have spent hours and wasted energy trying to get the Gateway app and the CODE 25 to pair. I have followed every single piece of advice and  NOTHING works

For a company that makes quality products this has turned into a fricken disaster! There are so many complaints about the CODE 25 and 50 not pairing and it seesm that Marshall are doing diddly squat about sorting it out?? I am VERY pissed by the wasted time on this that I feel like throwing my CODE amp out the door into oncoming traffic!

Come on TEAM MARSHELL sort this problem out NOW... you are losing current customers and will lose future ones! 

PLEASE get back to us ASAP... it's becoming embarrasing for you!

I ask the same Question in some other Forum

https://www.musiker-board.de/threads/marshall-code-blootooth-problem.657279/#post-8205236

And there is Help.

My Rig:

Amp Firmware 1.3

Amp DSP 1.1

Amp Blootooth 3.1

Gateway Version 1.4.1

iPhone 5s iOS 10.2.1

Here is the Answer

The first time I connected to my new Code 50 via Bluetooth on my iPad and iPhone there were no issues (2 weeks ago). Went to connect today (2/17/17) and could not with either device. 

1. Went to settings and "forgot device".

2. Shutoff amp and devices, restarted amp and devices.

3. Back to settings, Bluetooth, and paired iPhone to amp. Showed as connected.

4. Opened Gateway changed home screen to amp and tapped to sync. NOTHING!

5. Opened Menu, Code, no amp detected, tapped scan for amps, NOTHING!

Definitely a problem with your Gateway App. Please correct and email me at Olhoss.jarvis@gmail.com when issue is corrected.

if you can't correct problem please forward me the shipping costs so I can return it. The app was the deciding factor for going with the Code 50.

Hallo

Habe mein Galaxy s5mini mit dem Code 50 Gekoppelt und kann auch Musik abspielen.

Auf die Gateway App kann ich allerdings nich zugreifen.

Ich Scane for Amps aber die Meldung Not Conneceded erschein immer wieder auf dem Display.

Habe die App schon neu Installiert,aber leider ohne Erfolg.

Wo liegt der Fehler?

Danke für eine Rückmeldung.

MfG.

Peter

i'm finding that when i store my settings manually on the amp it freezes and wont go onto any other settings. lucking turning the amp off and on again solves it. i'm just wondering how frequent of an issue that is with other code amps. it's a bit frustrating and the gateway app is a bit tempremental. i do like my amp other no issues with the foot pedal but if i was having a session changing my settings the amp would drive me mental.

So ive been using my code50 for about a month now. Only really used it at my house and im getting on really well with it, i love it. Dead easy to use and like using a mixture of gateway and pedal.

I took it to band practice the other day, a chance for it to really show me what it can do. Turned it up to about half way on the master volume and i had this horrible screeching feedback come through every time i even touched my guitar strings. Almost as if my guitar was right up against the amp but it wasnt. 

Was fine on a clean setting, only when i had it on a distorted setting

Anyone else having this issue? 

I just bought a new phone and i cannot download Gateway app for Huawei :( ?????????

Any ideas??

I just bought this amp yesterday after flirting with a Blackstar HT20 and realising I wanted a Marshall again. Well, starting to wish I hadn't bothered.

Like so many others, I can get my phone (Samsung Galaxy S5) to connect to the bluetooth and actually play music through the amp. BUt Gateway will not find the amp within the menu. I've tried all the uninstalling Gateway, reinstalling, updating the amp's firmware - even tried using my daughter's Samsung S4-mini which again, connected to the audio but will NOT FIND THE AMP!

I have a Samsung Galaxy Tab 4 which is a good wee tablet but apparently isn't compatible with Gateway.

Seriously. So I have 3 different devices and not one of them can connect to my new amp.  Clearly this is a fault with the amp itself since the same thing happens with two different phones.

Please don't tell me to go through that long list of uninstalling, reinstalling, removing the bluetooth device and reconnecting etc etc. I've been doing all that since I got the damn amp yesterday afternoon. 24 hours later and none of it has worked.

Is it at all possible this is going to be addressed SOON in either a Firmware or Gateway update? Clearly, if the amp is faulty I will need to return it soon to get my money back but, honestly, I'm loving the sounds I'm geting with the presets, I just want to edit them rather than all the hassle of returning the amp to the shop!

I saw a review on the Google Play Store for the Gateway app from a guy in June 2016 - that's 7 months ago - and he was having the exact same issue. So if it's not been addressed in all that time and Marshall are still sending out these faulty amps, what hope for a fix? Please tell me there is one!

After the firm update it is impossible to connect between Gateway and the Code 50.

It is very annoying! I played a jcm 2000 tsl head and a jcm 800 head and i bought de Code 50 precisely for the possibility of a bluetooth connection!!

I saw a lot of the same questions, but never a answer back from Marshall..... that's make me sad.....

Hope for a answer...

Hello !

Like many of lucky owners of Marshall Code 50, I also have problem to pair Gateway app with Code. My phone (Ulefone Power with Android Mashmallow 6) recognize amp thru bluetooth and even play MP3 music, but can't work with Gateway. I wonder why ? I tried to rebooth code and phone several times, also install and uninstall app few times, but nothing helps. I upgraded firmware on my Code 50, still nothing. Can i expect fixed new version of gateway soon, and will it be tested on more smartphone brands ? 

greetings from Zagreb/Croatia

Tvrtko Grgic

tgrgic@hotmail.com

Just bought a new Huawei P9 Lite phone and can now, no longer use Marshall Gateway, because the device is not compatible with the app! Anybody got a clue why this should be as it's an android phone, and the app worked just fine on my Samsung Android?