I am connected to my Code 100H via bluetooth and using Marshall Gateway app and trying to play a song using the playback feature and the song will not play. My music library was found and I can pick the songs ok and they appear in playback, but will not play. I just wonder if this has anything to do with Apple Music?

I am using my Ipad and also tried with my Iphone 7.

Frustrating, please help!

Hi,

I've modified about 50 presets on my code 50 amp. I have recently installed the gateway app on my android phone and works well with teh amp.

I want to backup al my modified preset from my amp to another place, for instance on my marshall  cloud.

When I connect my phone and the gate way amp and I select to save the preset and make sure that save to libary option is selected I can save the preset. When I logged on the my marshall nothing of the modified names is visible on my marshall. Also when I checked the library on the phone nothing has changed.

I only can see my modified presets when I connect to the amp. (Golden modify buttons)

My question: How can I backup all my modified presets to a cloud or locally on my phone in a easy user friendly way ?

This amp sounds nice, and I really want to play with the tones, but I lack a compatible phone for it. I have an LG stylo2,  but I also have two macbooks, an imac, and hackintosh. I even got the bluetooth to work on the hackintosh. The play store keeps giving me the error that "my device is not compatible with the software." Followed the instructions to get it on, but to no avail. So, I'm stuck hoping that Marshall gets the message and develops some iOS software for this thing. So, what do you say?

Just got a code 25,  loaded Marshall gateway on my samsung J3 android phone and noticed when you choose a patch from the library the threshold setting shown on early videos  now appears to have morphed into Gate?    Is this an error on the latest update.??  Has anyone else noticed this.

regards Lee

Marshall Support,

Your copy/paste response to everyone is unacceptable!

You know damn well that most bought this amp online! There is no talking it back to the dealer, other then sending it back for a refund!

I hope others agree with me here that the customer Support for this amp is HORRIBLE, if not worse, nothing compared to the REAL Marshall reputation!

We all have the same trouble with Bluetooth. When one ends their session, turns the amp off and shuts down the app, it is impossible to reconnect again without having to delete in your device’s Bluetooth connection to the amp, then going back to the amp to Pair again.

The problem is YOUR programming and design. This amp is great sounding when standing alone, working the controls on the amp itself, but try using a mobile device or tablet, and it’s failure as an amp is evident! This could be simply remedied with the design of a new application and updated, new programming of the amp. Instead, you continue to reply the same thing over and over again!

i ask every Code 25 owner here, am I wrong?!?

Hi, how can I upload the presets from my code 50 amp to my gateway in my.marshall.com and change the order?

Ive had this amp five days now and I’m totally frustrated!

Here are my issues:

• Bluetooth Connectivity

The amp loses connectivity with the MyMarshall app constantly!  I’ve followed the instructions.  I’m sitting less then a foot from the amp, yet it loses connectivity from both my iPhone and two different iPads.  It literally takes me 15-20 minutes to get the thing connected, reconnected, and then, BOOM! Again, the sound changes settings on the amp mysteriously, this after taking 15-20 minutes to get the sound and effects exactly the way I want it.  I can’t save the setting, because it disconnects the app from the amp, even though it says on the amp and my iPad settings, that I’m still connected.  Utterly frustrating! It also limits what time I have to practice because I’m spending most of that time trying to get it reconnected and sounding right again.

Also, after following the directions explicitly, I still have to  reconnect the Bluetooth from scratch every time.  The app sucks.

• Apple OSX /iOS compatibility

Guys, Your the best amp manufacturer in the music world.  The music world is OSX/iOS based. Get your brilliant minds together and allow for the amp to be Updated via Apple products!

• The amp and application

This is a great sounding amp, I’m enamored with the sound as I am with most Marshall Amplification products and the price well within reason, but not just the app is HORRIBLE, but also the effects are also less then desirable.  I just can’t seem to get chorus, phase, flanger or echo sounds to my tastes and desires.  Same with the auto wah.  I just can’t believe you can’t duplicate the same great sounding effects as you have in many of your solid state amps.  

I’m hoping you can help, if not, this amp is going back in the box and being returned.

ive got the app downloaded, Bluetooth connected, but playback doesn’t seem to work out of my iTunes library.  Also, directions how to operate the delay and modulation effects.

Any help much appreciated!

Hi, I'm connecting to the Nokia 6, android 7.1.2, code music play goes, but gateway still does not connect, software code 25 updated, restore network settings did not help.....any help?

The presets list is different on my code 100 head compare with the Marshall gateway  (the first 14 presets)  so is the 100 head different compare to Marshall gateway or the other code amps?  and i tryed to reset the amp  but the presents still different compare  to the gateway.

i have connect my phone whit the amp code 50

but in de gataway app i see the code 50 but when i press connect he sais not connected 

so i dont work what is the problem

I have owned my Marshall CODE 50 for over 1 year.  My frustrating experience with the speed of bug fixes and feature functionality updates to the CODE Firmware and Gateway software updates is beyond compare of any combination of hardware and software product I have ever used as a consumer. I have been in the hardware and software business for over 30 years and my Marshall CODE has been an exemplar of how to offer a horrible software and hardware consumer experience. When I first bought the product I loved my Marshall CODE 50, then I grew to lament it with the slow firmware and software bug fix releases, functionality updates and poor support for the Mac. I do not blame the engineering organizations responsible for the firmware and software. I blame the management, this just breathes product management and executive management failure. Hey, here’s an idea! Try, giving away less equipment to “musicians” and also charge a bit more for the product and try and channel some of that money for *more* quality software engineering staff and management. Fender does a much better job. I have several Fender Mustangs. It appears Fender might have had a slight mis-step with the latest Fender GT Mustang, but they are rapidly pushing out bug fixes and feature functionality updates like crazy. Also Fender’s social and forum interaction with consumers about firmware and software updates and the release notes are much more transparent and forthcoming. Marshall can do better. Until then,  I will be doing my best to steer people clear of this product in person, in forums and social media until this has been rectified.

Hello, 
I bought the Code 25. I managed to pair the bluetooth but on app it does not connect. I can see the AMP in app but it cannot connect.
I Have a Samsung Galaxy S8+.
Already updated the firmware.
Unpaired, paired again and I have always the same problem.
How can i proceed to connect the app to the amp?
Thank you

Hi

I’ve used my Code 50 for the first time since updating my iPhone to iOS 11 today, and the Bluetooth connection is dropping every few seconds. I have to close the app, turn Bluetooth off and on and reopen the app. Then it drops again. I never had this problem before updating my iOS.

Has anyone else seen this? 

Hi Support Team!

I am using a

Samsung Galaxy S7 Edge Device

with Android 7.0 

and Gateway App v 1.4.2

to a Marshall Code25 with the latest Firmware Version (as of 25 Sep 2017). The Firmware Update Utility says v 1.0.0.15 N in the bottom left corner.

I was able to use Gateway to control the Code25 until a while ago, I am not entirely certain if it was until the latest Android Update, but have a strong feeling it was until then.

Now I am able to pair the devices, connect via Bluetooth, Stream Audio over the Code, also able to FIND the Code in the Gateway App, but unfortunately I am not able to connect in the Gateway App. When I tap the Code in the Connect Menu, it says "Connecting..." but then nothing happens. It just will not connect.

I tried all your troubleshooting from the website, including Firmware Update, re-installing Gateway, unpairing, forgetting device, re-pairing etc.

I always end up in the "Connect..." mode and am not able to control the Code via Gateway.

I was very happy with amp and experience and really liked the remote function via mobile and Gateway app, even more now I am very disappointed that this bug persists already a few weeks with no App update or firmware update seeming to fix this. 

Please try to recreate the bug with the described configuration and please find a solution and release a bugfix/new software version.

Many thanks in advance and kind regards

Chris

Just got the amp a week ago, still playing around with it. Have iphone 7 the app wouldn't stay connected, so am using ipad air app and connection is fine. Hasn't dropped yet and reconnects when amp is turned back on no problem. The problem I do have is when I practice at night and find a setting on a preset I like, but not wanting to 'save' it yet, when I turn on the amp the next morning the app 'restarts' and setting I used the previous night is set back to the first one on the amp "Heaven" or whatever it is. 

Weird thing I can use on and off throughout the day, turn amp on and off, and everything is as I left it, no problem,  both app and amp. The problem seems to happen overnite, the next day the app links up to the amp and it goes back to the first preset, Heaven,  when I want to have it as I left it the night before. Is this an amp setting, an app setting or am I too stupid to figure it out. Logic would be if I turn off and back on during the day and my last setting is there as I left it the same should happen when I turn it on in the morning. Note: I'm new to this amp and don't want to edit or save presets yet, and would like to avoid for time being.

thanks!

I cannot use the Gateway app and USB connection together. If my Windows 10 laptop is connect to the amp via USB while the Gateway app is running, it freezes the controls settings in the amp and the app. I still get sound, but I cannot change presets or edit presets on the amp or with the app with the USB connected. I have to disconnect the USB cable to be able to use the app, or the amp controls. If I want to use USB, I cannot use the app. If I want to use the app, I cannot use USB. Any ideas?

I have the latest firmware and latest version of the app. I have tried disconnecting and reconnecting bluetooth connection. I've tried restarting the computer. I've tried disconnectiong Bluetooth, shuting down the amp and the computer, and starting everthing up again. Nothing helps.

I bought a Marshall Code 50 amp and the LCD display lights up but will not display any text at all.   I want to fix this problem so I can use my amp again!  I tried to use bluetooth with the Gateway app but It won't let me edit my settings on the app it doesn't do anything.  If anyone knows how I can get the display fixed or to read text please voice your answers.   Also the factory reset does not help.  Thank you

Hi,   my code 50 have this problem, connect and pair with bluetooth but dosen´t connect at gateway

When Marshal solved this problem ?

Thanks.