Marshall Support,

Your copy/paste response to everyone is unacceptable!

You know damn well that most bought this amp online! There is no talking it back to the dealer, other then sending it back for a refund!

I hope others agree with me here that the customer Support for this amp is HORRIBLE, if not worse, nothing compared to the REAL Marshall reputation!

We all have the same trouble with Bluetooth. When one ends their session, turns the amp off and shuts down the app, it is impossible to reconnect again without having to delete in your device’s Bluetooth connection to the amp, then going back to the amp to Pair again.

The problem is YOUR programming and design. This amp is great sounding when standing alone, working the controls on the amp itself, but try using a mobile device or tablet, and it’s failure as an amp is evident! This could be simply remedied with the design of a new application and updated, new programming of the amp. Instead, you continue to reply the same thing over and over again!

i ask every Code 25 owner here, am I wrong?!?

I have a couple wireless guitar systems, a Nady and a Uvive. Neither will work with a code amp..the 50w combo or the 100w head. Works fine using a regular cord. The wireless systems work with other amplifiers I own. 

Am I missing something on the amp to remedy this? 

 Thank you

Hello,

My problem is quiet strange and I can not find any resolution for it.

To explain my problem I will start from beginning:

We have 2 places where are presets:

- 100 presets directly in amp

- 100 preset in gatway library

They are diffrent of course :)

I did some modificaiton in both places and I wanted to recover to factory settings.

So in gatway I pushed: MENU- > MY MARSHALL -> RESET GATEWAY PRESETS

After that I did factory reset on amp: Holding "AMP" button while switching on power -> holding store button to recover all presets.

After those actions I don't have original factory preset in amp but I have all the same preset from library.

So Gatway Library and presets directly on amp are the same!

To imagine this situation lets see few beginig presets:

Library:

00 JTM CHill

02 So American

03 19sixty2

Presets in amp:

00 JTM CHill

02 So American

03 19sixty2

They are even if I disconnect all Gatway and remove USB cable!

For example before this situation a had following presets:

06 Ambience

10 Metal edge

Now they are gone :(

I tried:

- reinstall updates

- do another facotry reset in amp

- disconnect/connect marshall gateway

Nothing helped.

While starting there are information about version.

It's "Version 1.11". I don't understand why it isn't 1.41 like last update ?!

I did update for sure.

Just one idea comming to my mind: There is way to do software reset and then do update to 1.41?

Please help me to solve this problem because I lost my favorite presets

I  have a Code 50, so I turn to a particular preset and it includes say, flanger. how do I turn off the flanger and maybe add chorus instead. I know that the MOD section can be turned off. If it is on are the inactive effects simply zeroed out or is there a way to enable and disable each different effect. thanks. It looks like this applies to PRE EX, DEL and REV as well.

A second question is can I use the headphone out into either the guitar input or effect return of a second amp, either tube or SS?

thanks

Ok, don't curse me ok, but, is it cool to use external effects with a code amp? I hav a nice pedal board and I thought it may save me me from switching preset during a song.

Hi, Is there somewhere to find the lessons once offered on this site?

Hi, I just got a Code 100 Head, software version 1.11. I noticed, that the FX send reacts to the master volume, after I tried to listen to the preamp section only. While having master volume down, there was no signal at all until I turned the master volume up. But even if master volume is turned fully up, the signal is absolutely low, quite "nothing" compared to the output of my rack preamps (JMP-1 for example). Why is the FX send controlled by master volume? Is there any other possibility with a newer firmware? That makes integrating the Code Head with external effects for a live setup absolutely impossible since having different volumes at different venues. The FX send should deliver a much louder signal depending on the volume setting of the selected amp model, the master volume should only affect the Codes poweramp after FX return.

Hi, how can I upload the presets from my code 50 amp to my gateway in my.marshall.com and change the order?

I bought this Amp because i play different Marshall Amps for over 20 Years now.

The sound is great, but there is always an issue trying to connect my phone with the amp via Bluetooth.

The Amp is in pairing mode, an I tried different Android phones (old ones and the newest), even my
band mates tried a connection. The Amp never disappears on any phone we tried.
Even my Laptop does not even find the Amp.

I tried the firmware update to 1.41, also rebooting, all the things mentioned here in the forum
and in the troubleshooting sections. Nothing works.

I am disappointed, this is not what Marshall stands for!

After some more hunting and pecking, I discoved how to get the listings to appear in My Gateway. I had to make sure my phone was connected to my computer then went through MENU on the Gateway phone app. After logging in, the app hilighted SYNC and once pressed away it went. I then managed to sort accordingly and save. The app does what it is supposed to do so now I have no problems at this point. Again, why isn't this explained in a document or tutorial...? Programmers and suppliers cannot expect users to understand their thought process without some clue here or there.

Regards.

Hi, I would like to search or filterpatches, but it is not possible to search by  date or rating or date; this is a mandatory feature expecially when you have several pages...it's a shame because there is no way to find the contribution of others marshall  guys who want to share their presets.

Which knob values are stored when in preset store mode. I cannot get any knobs only buttons to retain value following the programming instructions. Pedal malfunctioning? Any other tips outside what the manual has to offer?

Ive had this amp five days now and I’m totally frustrated!

Here are my issues:

• Bluetooth Connectivity

The amp loses connectivity with the MyMarshall app constantly!  I’ve followed the instructions.  I’m sitting less then a foot from the amp, yet it loses connectivity from both my iPhone and two different iPads.  It literally takes me 15-20 minutes to get the thing connected, reconnected, and then, BOOM! Again, the sound changes settings on the amp mysteriously, this after taking 15-20 minutes to get the sound and effects exactly the way I want it.  I can’t save the setting, because it disconnects the app from the amp, even though it says on the amp and my iPad settings, that I’m still connected.  Utterly frustrating! It also limits what time I have to practice because I’m spending most of that time trying to get it reconnected and sounding right again.

Also, after following the directions explicitly, I still have to  reconnect the Bluetooth from scratch every time.  The app sucks.

• Apple OSX /iOS compatibility

Guys, Your the best amp manufacturer in the music world.  The music world is OSX/iOS based. Get your brilliant minds together and allow for the amp to be Updated via Apple products!

• The amp and application

This is a great sounding amp, I’m enamored with the sound as I am with most Marshall Amplification products and the price well within reason, but not just the app is HORRIBLE, but also the effects are also less then desirable.  I just can’t seem to get chorus, phase, flanger or echo sounds to my tastes and desires.  Same with the auto wah.  I just can’t believe you can’t duplicate the same great sounding effects as you have in many of your solid state amps.  

I’m hoping you can help, if not, this amp is going back in the box and being returned.

How to connect Marshal Code 25 via bluetooth to Android

Actualy my first try is on Samsung S5 Neo and they did not working 

I try My Asus tablet Android 7 and thy connected with no problem Marshall Gateway working fantasticly good

Is there an upgrade to the amp that would make switching between patches a little less noticeable? Or do I need to upgrade the pedal? 

Once upon a time Marshall used to service old Marshall  amplifiers in Bletchley.  Is this still something that you guys do?

Is there any design modification being considered that would have a POWER LEVEL control added to any of the CODE amplifiers?

I am finding it difficult to get the level I want to suit different situations, such as studio, personal practice, session practice, etc., because of the sensitivity of the controls when using the amp at lower volumes.

My VOX has a power level control. It is very useful and allows me to use the other controls at the way I want to generate the tones and guitar response without overall volume issues.

Any comments...?

Am I able to do a firmware update using my Galaxy S8, or does it need to be done via tablet or computer? Thanks. 

ive got the app downloaded, Bluetooth connected, but playback doesn’t seem to work out of my iTunes library.  Also, directions how to operate the delay and modulation effects.

Any help much appreciated!

Hi, I'm connecting to the Nokia 6, android 7.1.2, code music play goes, but gateway still does not connect, software code 25 updated, restore network settings did not help.....any help?