Hello !

Like many of lucky owners of Marshall Code 50, I also have problem to pair Gateway app with Code. My phone (Ulefone Power with Android Mashmallow 6) recognize amp thru bluetooth and even play MP3 music, but can't work with Gateway. I wonder why ? I tried to rebooth code and phone several times, also install and uninstall app few times, but nothing helps. I upgraded firmware on my Code 50, still nothing. Can i expect fixed new version of gateway soon, and will it be tested on more smartphone brands ? 

greetings from Zagreb/Croatia

Tvrtko Grgic

tgrgic@hotmail.com

So I just got my CODE50 two days ago and yesterday was the first day I had to play around on it, and that being at a live rehearsal of all places.  I didn't get to do much tweaking, but I noticed a problem with the EQ. If you have all buttons deactivated then the Bass Mid and Treble knobs do absolutely nothing, NOTHING...  I tried using the Natural preamp thinking that maybe the EQ knobs are strictly digital and an amp or preamp needed to be activated to enable the EQ to function.  When the Natural preamp was selected, however, the overall volume (master knob all the way up and the volume knob at 12 o'clock) was so low hardly anything could be heard.  Am I missing a menu option to set the volume or something?

Also, I've saw a lot of people having trouble getting the Marshall Gateway app to connect to their CODE amps, myself being one of these people unfortunately, but I haven't saw anyone come up with a definitive solution other than 1. Updating the Firmware 2. Turn the amp and phone off then restart both of them and try again. 3. Delete the amps Bluetooth profile from your phone and repeat step 2. 4. Call Marshall support.  I can get my Samsung Note 5 itself to connect to the amp (getting a weird message on my phone that says verify such and such number is the correct PIN for the Marshall amp but not having any further prompts on my phone or on the amp after tapping OK, but still connecting regardsless), but when I bring up the Marshall Gateway app and go into the menu to connect to the amp I can hit the scan button all day and it will NEVER find my CODE50.  What the huh?!!!  With all the other people I've saw on this forum having the same problem with the Bluetooth connectivity, you would think there would be a end-all-fix-all solution to such a massive problem. Has anyone heard anything or should I send this amp back for a refund while I still can?

I was using the usb connection to record on Audacity.  The guitar I was using was a Fender Strat with noiseless pups.  I found that the signal stregth was really low and the only way I could get a decent recorded signal was to turn up the master volume to an unbearable level and was close to getting a stern talking to from my better half.  I then tried the same process but used some headphones and this sorted the level issue so it recorded a strong signal.  There was still a bit of crackle on the recording but much improved from the last firmware release.  

I then recorded some acoustic guitar without headphones.  This was a martin DRs1 with a stock fishman pup.  Signal strength was really good and the quality was great.  No hum or hiss or crackle.

Great to hear others experiences.

Hi I have purchased a new CODE 50.  I have the latest firmware update but I'm finding the bluetooth is not consistent.  I have it running on the gateway app and then if I move the phone more the 3 feet from the amp the connection is lost.  The same happens if I play spotify through it the range is about the same.  Can this be imporved or do I have a duff model.  My phone is an iphone 5.

As pointed out in these blogs the Code series locks up during editing and doesn't have an app for Mac users. These issues go back to al least June of this year. When is Marshall going address these issuse other than saying "a solution is coming soon?" I recently purchased a Code 50 but I am not going to hold on to it if Marshall is not going to support it. 

I can download and run the firmware updater on my Win 10 laptop - it then asks me to connect my CODE 25 amp. I connect the amp using a USB cable - then I see the message "An error occurred: An error occurred getting the device information from your CODE. Please try switching your amp off, and then switching it back on again."

I switch it off and on - no good. Same problem. I connect the CODE amp before running the firmware utility - same result. So I don't even know what firmware is currently in there. Is this solvable? BTW - the USB cable works, as my Marshall CODE Live Editor has connected to the amp using it.

Thx

Hello Marshall,

How can I see the Firmware version on the Code 25? Also can you display somewhere on the Download page exactly what the current version is?

Can you confirm the latest Firmware is v1.0.0.13
Regards

Paul

Absolutely can not get the Marshall Gateway app to work with my Marshall Code 50. I have found the device (amp) on both my Galaxy S7 Edge and IPad Bluetooth settings. I have been able to pair them both to the amp. I get a prompt to use the code to pair the device. I hit ok.  When running the app it says not connected even though I am. The amp Bluetooth light is solid though the app says not connected. None of the app parameters effect the signal. Am I missing something simple here? Ive registered the amp and loaded new firmware update. 

Dear All.   When recently reviewing the release notes on Code Firmware Release V1.1 it is indicated that it includes "2-way footswitch support".   Can you please provide a list of what "2-way" footswitches are available for the Code 50 as well as what parameters each of the usable footswitches are able to control/change.   Thank you! 

I downloaded the firware update utility  program but when I run it I get an error messsage.  It says an app on my PC needs the following Windows Feature: .NET Framework 3.5 (Includes Net 2.0 and 3.0)   So Itried to down load this feature and I got an Error Code. 0X800F081F.  I looked up the code and it says you can not install on a computer running windows 10.  So the Firmware Update Utility Porgram will not install?

So I cant install Code Firmware Update if I use Windows 10?

I am using Garageband 11 on a macbook 10.7.5. Garageband shows code as audio in and out but no sound goes in or out of Garageband. I also have Audacity with the same problem? I have updated firmware with Windows only? app.

I read some of the recent questions on the code lockup problems and your answer says that a new firmware update is released for this problem but when i downloaded the update and i checked the file version in windows it was the same as a previous file version i downloaded over a month ago? 

File version 14.0.23107.0

I received my code 50 today, when switching the amp on the display never changes from 'Marshall Code'. turning the preset knob won't change the display either, accessing the amp wie the app works. I also tried resetting the amp which won't get me past the 'Marshall reseting presets' screen. Any suggestions would a firmware update help?

when comes the new Firmware that fixes the problem  with the lockup and no sound if I

edit a Sound and try to save it . 

Hey,

i cant find my Marshall code 50 on my bluetooth list. I tried to connect it to my phone and tablet. I downloaded the latest firmware update but it didnt help. My phone is Honor 7 and tablet samsung galaxy tab A. I bougt my amp about month ago, bluetooth havent work at all. What i can do??

Hi everyone, 

I've seen a few people comment about some strange audio artifacts at low volume; I'm definitely hearing those as well.  

Do we have any word from Marshall about if this issue will be fixed with a firmware update? 

Also, any ETA on the next firmware update?

I get a error prompt when i try to open the firmware utility that i downloaded for my code 50 amp? I am using win xp and i downloaded it in the opera browser?

I want to know how to install a firmware update in a code 50 amp? Please list the setting i need to put my amp in for this update?

Has ther been any or will there be any firmware updates to the code 25 amps? My unit suffers from tinny tones on high strings to annoying dull decaying sounds on low strings, I have tried many set ups but nothing seems to work! Hopefully you will have a firmware update that will correct this as I am getting to the point of not using the amp, and I have only had it a few months!

I'm using Windows 10, and the Amp says "USB" when plugged into PC.  I installed the window app, but all it says is "please connect your Code..,".    I checked device manager and it says " Unknown USB device (device descriptor request failed).   I tried uninstall, reboot, reload, etc., and different USB ports ,but nothing works.