Hello, I have a code 100H and using Windows 10 on the P.C.. Can I download my personal presets to the gateway library for safekeeping? If so, how. Thank you.

I have a code 50 and am trying to update firmware. I have an iPhone X with the Chrome app installed (newest version). I am logged into my Marshall and the gateway app. The gateway app shows I am connected via Bluetooth, but on the my Marshall firmware download page it says I am not connected and my browser doesn’t support download. 

It’s very frustrating, Marshall or any support appreciated.

Hi. Is there anyway of Marshall making a low watt emulated preamp such as the dsl 1 for the code. I was wondering if this would make my code 25 a more useable bedroom amp as at the moment even adjusting levels in app its hard to achieve usable evening sound levels. 

Cheers 

Hi guys,

Thought I'd share what finally worked for me to get my CODE amp to connect to the gateway app.

I had tried literally everything, unpaired the amp, reinstalled gateway about 10,000 times, used 3 different devices. All with no success.

Until I tried this:

This worked for a Samsung Galaxy S2 tablet, but I suspect it would probably work with any device.

1. Uninstall gateway from your device

2. Unpair every single device you have paired with your device through your bluetooth settings.

3. Clear your bluetooth cache and data. On an Android device this is located in App Manager/System apps (to show system apps you might have to click the 3-dot symbol on top right of settings screen)/Bluetooth/Clear cache and data

4. Restart your device

5. Re-Install Gateway app

6. Pair AMP with device via bluetooth

7. Open Gateway app, and hopefully, you'll see your CODE amp has finally connected.

The key here is to unpair all bluetooth devices and clear bluetooth cache through your phone's settings.

Credit to Cris Lebrun who shared this solution elsewhere in the forum. It was kinda hidden so I thought i'd make a separate thread for it.

Good luck

Just bought my Code 50 tried to connect the Gateway App to either my iPhone 7 or iPad Air 2.

Did a firmware update to 1.44 , the amp is paired in Bluetooth but when in Gateway, it just says it is connecting but never does.

I have tried reinstalling the firmware, forgetting the edvice and re-pairing, removing all other BT devices etc. etc. but still it will not connect.

UPDATE: this was an iOS issue, not the amp. The latest update to iOS beta 13.1 resolved it. 

The iOS Gateway app was unable to connect to my CODE 50 even though my MacBook Pro is connected via bluetooth, so I did a factory reset and then tried to do a firmware update. The first part of the firmware update (1.44) appeared to install correctly. Next I saw a DSP update and tried to apply that update. In the middle of the DSP update, I received an error message to the effect that the update failed and I should power off & on my computer/device. I powered my Mac off & on, but the CODE 50 shows a progress indicator (about 20%) and says "DO NOT SWITCH OFF."

I tried to reinstall the firmware/DSP update, but this time the update process would not even begin. I suspect the  problem is the frozen progress indicator and whatever ongoing or frozen process is causing the "DO NOT SWITCH OFF" message.

Othe than ignoring the warning on the CODE 50 and powering it off & on, I don't see what else I can do. Is there a way to abort the ongoing or frozen process without turning the CODE off.

What should I do?

After have all try, can you tell me wich phone are you sure that turns right with Getaway ?

Hi! I have an issue while trying to transfer dowloaded presets to my Code25. It occures both usb and bluetooth connections.  On a usb connection i click the “amp” icon on a preset, it’s name appears on a Code screen. I push and hold store button on amp, “saved” appears. But then Code becomes freeezed, it does not react on button push etc. when i switch it off and then switch on it works fine, preset available on amp. The same issue appears when i try to transfer presets using Gateway app. What I do wrong?

Hello All,

What cable does someone use to hook up their ipad to a Code 50? it would a lightning to a ???

And why does one need a cable to  hook up to the Code? if the Code is synched via blutooth then anyhting on the APP, such as updates or presets, should also be able to get tot he Code via the blutooth and not need a cable. Could this be a glitch on Marshall's end or  they just never programmed it into the software to do it. Seems like an oversight, no? 

Thanks for any help anyone can give,

Lou

Hi, 

I have had my code 25 for about 6 months and for a while now, everytime I connect my phone and edit in the gateway app the preset freezes and I cannot change anything or change the preset. On the phone it says I am changing but there is no actual changes happening. On the little orange screen on the actual amp it stays on that preset even if I twist the knob to change preset but can still play and change volume.

TodayI was getting sick of it and looked up if there are updates for the amp and there are, which I then went and installed the latest firmware update. But now when I turn on the amp it shows that it's on and shows the preset but stays frozen and will not play sound at all. Is the amp done or can it be fixed?

I try all suggestions in FAQ Support until "Last resort" But ..... nothing, I can't see the CONNECTED red button.

I have downloaded the gateway app on my phone, however it loads but i have no graphics to show what I am changing.

Operating system is huawies own emui 9.0.0

is there anything i can change in the setting etc to make this work?

Ok My phone won't let me download the Gateway App. Is there any other way to get into my presets and what not to turn on my Noisegate/threshold?

 Is there anyway to reset my gateway library or anywhere to see the original preset list of gateway ?

I haven't had luck with Samsung or LG phones or tablets. The tablet connects (listen to youtube audio thru the amp) but Gateway doesn't connect.

Hi There, 

I just notices this now. Im using a code 25. I have updated the firmware of the amp to 1.44. I also have updated the gateway 1.5.5. May phone connecting to the amp. But the gateway app is not connecting to the amp. Im using a galaxy note 9. 

Any help please. 

Thanks

 Jericho

I just bought a CODE 100 combo. Bluetooth audio is pairing just fine but the app never finds or connects to my CODE!

I tried everything, i even uninstalled the app rebooted the phone and started from scratch following your guide but still no luck.
Galaxy s9+ up to date CODE firmware 1.44 and gateway app 1.5.5

Fix this please

Hi everyone.

I have some presets on my library, I added it to my gateway on the website. If I opening application on my phone I see my new presets in library. Problem is starting when I connect my phone with my amp- a new presets disappear ... 

Hey you guys ! Still loving my Code, for light rehearsals and mostly direct into my recorder! Any chance of Gateway for Windows PCs? I dig using my Code direct to my computer Studio, and it would be cool to have the Gateway on the big screen as well! Just wondering.

Thanks

after correctly updating the CODE AMP and the Gateway, the connection is still wrong, I had hope with the last update but it has not helped me at all.

he version of android that I use is ANDROID 9, with the phone Galaxy J6 + ..... I do not understand where the problem may be.

I would appreciate Marshall's help in correcting this problem, they have already contacted me for a long time but the guidelines were erroneous from the beginning.

Thanks for all.