Hi all

Very often when I press the down channel button on the pedal, the amp goes UP and channel!

Its a pain in the but, makes it impossible to play with,  tell me there is a fix for this?

Thanks all!

Hi everybody

My CODE 25 was working like a charm. After the firmware update there is a horrible whistling high frequency noise coming out from it. It is really bad. 

Anybody can help me out with this? How to roll back the firmare?

(It's not the guitar/cable/ground because I have another amp and I did a test)

Thanks

Matteo 

Hi,

I have a CODE50 (1 week).

After editting a preset, I click and hold the exit/store button to save the changes I made. The changes are stored but the CODE then "freeze".. no sound, no change possible. After switch off/on, everything is back to normal. The preset is updated.

Same thing is happening when I store the preset in the footcontroller.

Is that "normal"? Am I doing something wrong? I presume that I'm not supposed to do a switch on/off everytime that I want to store a present change...

Thanks in advance. ? ? ?

Buenas, tengo la cabina Marshall code 100 y una interface scarlett 2i2. Me preguntaba si es posible conectar el marshall a la interface a través del fx loop o si por el contrario solo es recomendable hacerlo de otro modo. Mi intención es grabar el sonido del Code a través de la interface. He visto algún video donde conectan el multiefectos por ejemplo un Kemper a la interface a través del send del fx loop a la entrada de la interface pero desconozco si la Code también se puede conectar así al ser digital. Gracias de antemano. 

Hello. I recently bout the CODE 50 and it's great, but the gateway is pretty much useless for me. I have tried pretty much everything and it still will not connect to my iPhone 11 pro max. I have had friends try the app and it works fine on their phone, but when it comes to mine, nothing! Really love the amp and would like the bluetooth to work from my phone so i can adjust with ease. Not the end of the world, but it is advertised that you can control everything from your phone so that's what i would like to do. Any solutions? Thanks.

After a windows update to windows 11 I got this error:  Font 'Cooper Black' cannot be found. That makes the app crash during the start. Trusting the fix will take a while I installed the font myself I got from the website Cooper Black Font: ? Then the CodeEditor worked normally.

I'd like to ask Marshall's devs to solve this one. Also, I'd like to help other people with the same problem.

That's my contribution to this community.

Hello there!!

I recently bought a used Code 50. It needs to be reset I believe. I can't get the tuner turn on. I can't adjust any settings.  It plays, but sounds a little muddy at times. Would really like to be able to adjust the different mods and amps and what not. Thank you. 

Hello, All:  I have a CODE 50, about 18 months old.  I usually play a "clean" preset, like JTM45, and when I take a break from playing and come back, the preset sounds like it has had distortion induced and/or gain set higher.  This can happen in just a few minutes, or when I leave the amp turned on overnight.  To rememdy, I turn the preset selector know one click right or left, and it clears it up.  I've heard of one other person who has this problem, too.  Anyone else out there experience this?  If so, do you now of any "permanent" remedies?  TIA!

Update to below- The iPhone 11 IOS 15.02 update fixed my issues. The app is working properly now & I'm very happy.
____________________________________________________I had a fault code & couldn't connect Gateway to my Code 50 a few months ago when I purchased it. I tried deleting the app to reload but when I reloaded, it was only accessible via the App Store & wouldn't appear on my Home Screen. I could connect for awhile. Recently it seems since the IOS 15 update to my phone, it no longer connects manually or automatically to my Code 50. The app is useless to me. I've search for an alternate app from another source that is compatible with the Code 50 but there doesn't appear to be one. The Gateway app and Bluetooth connectivity heavily influenced my purchase decision. If I had known the app was useless and I would have to physically go to the amp and try to dial in each sound, I would have just bought a fender. I really feel you should take my amp back if you can't correct the problem. 

Ive been struggling with this too, first the amp starts with irregular noise, then makes a high noise sound and stop working, I tell the store to replace and they denied, they says they are not responsible for this issue and says I have to ask for warranty with marshall but I cant contact you in any way. This is very sad I saved money for a long time to buy this because I believed marshall was a good brand, and as I see you are not taking any action to solve this. Please help me.

My code 25 cutts out after maybe just a second but when I connect headphone they work OK. Any ideas?

Hello, I bought a Marshall CODE 25 yesterday, and so far I love the sound and feel of the amp. But I am having the same issue that alot of people are having, I can connect to the amp via my phone's Bluetooth but the amp will not show up in the Gateway app.

I have tried everything in the FAQ troubleshooting guide, nothing works. I can play music to my amp but that's it. Feels like a problem with the app and not my phone.

Are you reading the forums, Marshall? You need to take a look at your app, seems like it has some compabillity issues, it's working for some people but not everyone. 

I have a Samsung Galaxy S8.

Please fix.

Is there any place to request presets?

Salve a tutti ho un Marshall 25 code.Il problema è  che quando sono attivi i preset in sottofondo si sente un fruscio continuo e interferenze più alte del suono della mia guitar.  Come posso risolvere il problema. 

Grazie

Hi, all together!

Pressing REV and POWER starts Bluetooth-Pairing - so far no problem. Also, the amp will also connect automatically when my phone is "near" without any problems.

Now my question:  Is there any way to really "turn off" Bluetooth so the amp does not "search" für devices anymore?

Thx in advance!

I have/had a Code 50 that was crashing when I saved a preset. I called Marshall support and they arranged for the amp to be collected. They called me a few days later and said they're experiencing the same issue, but they didn't have the part they need so they sent me a brand new one.

However, I've just received the replacement and it has the same issue. The man I spoke to on the phone said it had been tested before they sent it to me so I re-read the manual to check I wasn't doing anything wrong but I'm certain I'm not. 

I've uploaded a video of the issue to youtube here: 

EDIT: Looks like links aren't allowed. It's at youtube dot com/watch?v=HWUFDVkAN2Y

I've posted this message on here, because I first emailed contactus@marshall.com but didn't receive a response. When I phoned the customer services number the man I spoke to arranged collection straight away which was great but I'm not sure how to proceed now that the replacement also has the same issue.

I love the Marshall brand but I'm not confident I won't have the same issue with another replacement. I can't return it to the retailer either because I first purchased it over a year ago.

Any help would be appreciated. Thank you.

hey there everyone,

im kinda new to the looping scene and bought a boss rc 5 looping station for my code 25 but when i plug them in i wont get any sound..

is there something i am doing wrong or is it just not possible to add a loop pedal to the code 25?

btw i dont have any other pedals or the marshall footswitch

hoping someone can help me out!

My new code 100 downloads presets. But as soon as you shut it off the new preset dissapears. I save it I sync it with the correct cable connected. Every time it fails to work properly. The pre loaded presets are unusable for the most part. Most are strange unusable things or the volume is so low its inaudible in a band setting. I have watched every tutorial i can find. Nothing works. paid 550 bucks for a product i can't use. i will likely never buy marshall again. constant noise in the amp. just a horrible experience. My little mcg whatever it is marshall is better than this thing

i have a marshal code 25, and i have always wondered, what does the exit/store button next to the digital pannel do?

I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.