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Showing results 41 to 60 of 61
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Hi, I am using CODE25.

I updated the firmware to V1.41 yesterday, but since the update, Bluetooth is no longer automatically connected.

There is no problem right after pairing Bluetooth according to the way suggested in troubleshooting.
However, after rebooting CODE25 not recognize the device again on the iPhone's Bluetooth settings.
So to use the Gateway app, I have to pair it with REV and Power each time
These problems have been seen since the firmware update and before that there was no problem at all.
I hope to know if there is a way to fix the Bluetooth connection problem or roll back to older firmware.
Thanks

asked 03 Apr 2018 at 08:23 AM

Jaehwan Shin (24)
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I phone 6 user here, latest software installed. Latest firmware installed in the CODE 50 as well. I can connect the amp and my phone via Bluetooth, but the Gateway app doesn’t even acknowledge my code to connect with it. I have tried everything I have seen in these forums from un-installing to re-installing to restarting, turning off and on. I really like this amp but this is pretty frustrating, it worked when I first got it but for some reason not anymore. Any fixes for this? 

asked 24 Mar 2018 at 12:57 AM

Johnny Sometime
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2

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I've only had my Code 25 for a few weeks now and finally updated the firmware yesterday. Wondering where the promised '13 new presets' were (still only the original 99 on the Code), I started poking around here. Here I've found the 13 new official presets, as well as some other user made ones I'm interested in.  But as stated in the subject, I need some help.

First, I chose the Add to My Library Option.  Here on the desktop , I see 11 tones (wrong number, but not the biggest issue) have been added to My Library. But when I actually look in the Gateway, again, it's the same original 99 tones.  I don't see any of the new ones anywhere. So I'm obviously not able to get these via Gateway right now.

Via the cable, I'm able to sample these new presets. I choose individual presets from the website, load them on the Code (one at a time) and hear what they sound like. But turn the amp off and on and they're gone again. I've tried synching, but that doesn't seem to change anything.

Things seem to be working mostly the way they're supposed to. But I'm clearly missing a finally step or two. I'd like to get at least some of these new (Official/User) presets into my Gateway and onto my Amp. Any help would be sincerely appreciated. Clearly, the simpler the explanation the better.




I'd appreciate any assistance. If appropropriate, feel free to call me 'Dummy', 'Idiot' whathave you.

asked 29 Jan 2018 at 07:26 PM

Brian Fox (1)
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I was wondering if anyone has experienced this issue, I bought my CODE 100 brand new back in November and after about a week of having it, the sound began to mute in the middle of my playing for one  to two minutes. Turning the amp off and back on seems to be a temporary fix but the problem still occurs. I have also tried to see if there was a difference in having my CODE connected to the app, and it seems like the amp goes longer with keeping sound while connected to the app but it still mutes ocassionally. I also have the latestest firmware. 

asked 12 Jan 2018 at 07:34 AM

Tahj Reavis (2)
3

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0

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After some more hunting and pecking, I discoved how to get the listings to appear in My Gateway. I had to make sure my phone was connected to my computer then went through MENU on the Gateway phone app. After logging in, the app hilighted SYNC and once pressed away it went. I then managed to sort accordingly and save. The app does what it is supposed to do so now I have no problems at this point. Again, why isn't this explained in a document or tutorial...? Programmers and suppliers cannot expect users to understand their thought process without some clue here or there.

Regards.

 

edited 25 Nov 2017 at 10:00 PM

Dave Duncan (57)

asked 25 Nov 2017 at 09:16 PM

Dave Duncan (57)
3

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I have owned my Marshall CODE 50 for over 1 year.  My frustrating experience with the speed of bug fixes and feature functionality updates to the CODE Firmware and Gateway software updates is beyond compare of any combination of hardware and software product I have ever used as a consumer. I have been in the hardware and software business for over 30 years and my Marshall CODE has been an exemplar of how to offer a horrible software and hardware consumer experience. When I first bought the product I loved my Marshall CODE 50, then I grew to lament it with the slow firmware and software bug fix releases, functionality updates and poor support for the Mac. I do not blame the engineering organizations responsible for the firmware and software. I blame the management, this just breathes product management and executive management failure. Hey, here’s an idea! Try, giving away less equipment to “musicians” and also charge a bit more for the product and try and channel some of that money for *more* quality software engineering staff and management. Fender does a much better job. I have several Fender Mustangs. It appears Fender might have had a slight mis-step with the latest Fender GT Mustang, but they are rapidly pushing out bug fixes and feature functionality updates like crazy. Also Fender’s social and forum interaction with consumers about firmware and software updates and the release notes are much more transparent and forthcoming. Marshall can do better. Until then,  I will be doing my best to steer people clear of this product in person, in forums and social media until this has been rectified.

edited 08 Oct 2017 at 01:00 PM

Robert Birch (15)

asked 07 Oct 2017 at 06:02 PM

Robert Birch (15)
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2

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Hello, 
I bought the Code 25. I managed to pair the bluetooth but on app it does not connect. I can see the AMP in app but it cannot connect.
I Have a Samsung Galaxy S8+.
Already updated the firmware.
Unpaired, paired again and I have always the same problem.
How can i proceed to connect the app to the amp?
Thank you

asked 30 Sep 2017 at 05:37 PM

Rafael Guimaraes
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4

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1k

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Hi Support Team!

I am using a

Samsung Galaxy S7 Edge Device

with Android 7.0 

and Gateway App v 1.4.2

to a Marshall Code25 with the latest Firmware Version (as of 25 Sep 2017). The Firmware Update Utility says v 1.0.0.15 N in the bottom left corner.

I was able to use Gateway to control the Code25 until a while ago, I am not entirely certain if it was until the latest Android Update, but have a strong feeling it was until then.

Now I am able to pair the devices, connect via Bluetooth, Stream Audio over the Code, also able to FIND the Code in the Gateway App, but unfortunately I am not able to connect in the Gateway App. When I tap the Code in the Connect Menu, it says "Connecting..." but then nothing happens. It just will not connect.

I tried all your troubleshooting from the website, including Firmware Update, re-installing Gateway, unpairing, forgetting device, re-pairing etc.

I always end up in the "Connect..." mode and am not able to control the Code via Gateway.

I was very happy with amp and experience and really liked the remote function via mobile and Gateway app, even more now I am very disappointed that this bug persists already a few weeks with no App update or firmware update seeming to fix this. 

Please try to recreate the bug with the described configuration and please find a solution and release a bugfix/new software version.

Many thanks in advance and kind regards

Chris

asked 25 Sep 2017 at 07:45 PM

Christian Koch
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3

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1.2k

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Well,  I've read through all the questions and answers I can.  My Android used to pair fine with my CODE 50.  Now, it will not connect.  I've reinstalled firmware, reinstalled the Gateway app, deleted and re-paired the amp.  Very frustrating.  It seems there are lots of issues with this.  I can hear the amp pair with the phone via bluetooth, but it will not connect with the Gateway.  "Connecting..." appears and doesn't go away.  I'm bummed.  This was a fun amp, but if the bluetooth doesn't work...  anyone got a fix?  Thanks.  Bill

asked 08 Aug 2017 at 02:30 AM

bill burke
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0

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754

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 I purchased the code 50 amp in February and installed the Gateway app on my iPhone iOS 10 and the playback feature worked great. I currently have a Gateway app software 1.4.1 . Several months ago I realized that the playback feature did not work.  I wasn't sure at first if it was an update on the iPhone software but I figured it was probably a common problem and would be fixed shortly but it has been several months now and still having the same problem.   I also  tried the app on a different iPhone that had a different software version and had the same result. It looks like a similar problem was happening on the Google play app version and was fixed with the 1.4.2 software.  The playback feature can be selected and you can pick a song out of my library but it will not play. 

asked 27 Jul 2017 at 05:09 AM

Christopher Knieja
1

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6

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1.7k

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Hi,

I've Sony Xperia Z3 Compact with Marshallow.

Gateway version is 1.4.1. 

Marshall Code 25 with newest firmware.

Playback doesn't work, it crashes when I want to select song to play.

Could you help please?

 

Mike

asked 10 May 2017 at 08:44 AM

Michał Krzempek (3)
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4

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1.2k

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I've had my Code amp for a couple of weeks and managed to connect it to my iPhone which is running the latest ios 10.2.1.  I also got it to connect to a brand new Samsung Galaxy Tab A running Android 6.0.1.  The connection didn't always work and sometimes dropped out.  I've updated the Amp to the latest firmware to hopefully cure the connection issues and now my phone and tablet just can't detect the amp at all.  I've tried turning on and off, resetting everything, forgetting the device etc. etc. but it's like the amp just doesn't have Bluetooth.  As no device can see the amp then Gateway just isn't possible to use as it also can't detect a phone or tablet. My devices can see each other but it's like the Amp just doesn't have Bluetooth.  I've also tried searching for it with an Ipad but this also couldn't see the Amp ?  It looks like the Bluetooth has died on the Amp but thought I'd ask if anyone has any ideas of anything to try or otherwise I'll have to take it back to the dealer and either try another one or replace it with a Fender Mustang.  It's a good amp but seems to have to many glitches at the moment looking at the forums.  I'll give it one more go though if anyone has any suggestions to try.  Any ideas anyone ? Many thanks for reading.

 

Thanks for the responses.  I think it is a hardware issue though with the bluetooth just not working on the Amp.  It doesn't seem to matter what device I use the amplifier just isn't visible to anything ?

edited 27 Mar 2017 at 11:36 AM

David Keeley

asked 24 Mar 2017 at 10:40 PM

David Keeley
0

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1

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1.7k

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I bought a Code 25 for myself and my son. An older version of the app worked well but this latest udate is a complete joke ! I updated the firmware as well as the app a week ago and what a disaster!

I have spent hours and wasted energy trying to get the Gateway app and the CODE 25 to pair. I have followed every single piece of advice and  NOTHING works

For a company that makes quality products this has turned into a fricken disaster! There are so many complaints about the CODE 25 and 50 not pairing and it seesm that Marshall are doing diddly squat about sorting it out?? I am VERY pissed by the wasted time on this that I feel like throwing my CODE amp out the door into oncoming traffic!

Come on TEAM MARSHELL sort this problem out NOW... you are losing current customers and will lose future ones! 

PLEASE get back to us ASAP... it's becoming embarrasing for you!

edited 25 Feb 2017 at 12:58 PM

Stephen Henwood

asked 25 Feb 2017 at 12:55 PM

Stephen Henwood
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0

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1.2k

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I just bought this amp yesterday after flirting with a Blackstar HT20 and realising I wanted a Marshall again. Well, starting to wish I hadn't bothered.

Like so many others, I can get my phone (Samsung Galaxy S5) to connect to the bluetooth and actually play music through the amp. BUt Gateway will not find the amp within the menu. I've tried all the uninstalling Gateway, reinstalling, updating the amp's firmware - even tried using my daughter's Samsung S4-mini which again, connected to the audio but will NOT FIND THE AMP!

I have a Samsung Galaxy Tab 4 which is a good wee tablet but apparently isn't compatible with Gateway.

Seriously. So I have 3 different devices and not one of them can connect to my new amp.  Clearly this is a fault with the amp itself since the same thing happens with two different phones.

Please don't tell me to go through that long list of uninstalling, reinstalling, removing the bluetooth device and reconnecting etc etc. I've been doing all that since I got the damn amp yesterday afternoon. 24 hours later and none of it has worked.

Is it at all possible this is going to be addressed SOON in either a Firmware or Gateway update? Clearly, if the amp is faulty I will need to return it soon to get my money back but, honestly, I'm loving the sounds I'm geting with the presets, I just want to edit them rather than all the hassle of returning the amp to the shop!

I saw a review on the Google Play Store for the Gateway app from a guy in June 2016 - that's 7 months ago - and he was having the exact same issue. So if it's not been addressed in all that time and Marshall are still sending out these faulty amps, what hope for a fix? Please tell me there is one!

asked 03 Feb 2017 at 04:41 PM

steven Mckay
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1

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1k

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Hello !

Like many of lucky owners of Marshall Code 50, I also have problem to pair Gateway app with Code. My phone (Ulefone Power with Android Mashmallow 6) recognize amp thru bluetooth and even play MP3 music, but can't work with Gateway. I wonder why ? I tried to rebooth code and phone several times, also install and uninstall app few times, but nothing helps. I upgraded firmware on my Code 50, still nothing. Can i expect fixed new version of gateway soon, and will it be tested on more smartphone brands ? 

greetings from Zagreb/Croatia

Tvrtko Grgic

tgrgic@hotmail.com

asked 01 Feb 2017 at 07:14 PM

Tvrtko Grgic
0

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7

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1.9k

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Hi I have purchased a new CODE 50.  I have the latest firmware update but I'm finding the bluetooth is not consistent.  I have it running on the gateway app and then if I move the phone more the 3 feet from the amp the connection is lost.  The same happens if I play spotify through it the range is about the same.  Can this be imporved or do I have a duff model.  My phone is an iphone 5.

asked 21 Dec 2016 at 12:21 PM

Nigel Grimshire (2)
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1

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1k

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Absolutely can not get the Marshall Gateway app to work with my Marshall Code 50. I have found the device (amp) on both my Galaxy S7 Edge and IPad Bluetooth settings. I have been able to pair them both to the amp. I get a prompt to use the code to pair the device. I hit ok.  When running the app it says not connected even though I am. The amp Bluetooth light is solid though the app says not connected. None of the app parameters effect the signal. Am I missing something simple here? Ive registered the amp and loaded new firmware update. 

asked 22 Nov 2016 at 09:12 PM

Scott Martinson
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0

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816

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Hi , I did the firmware update , because the firmware utility required it. After that , I can`t again connect my amplifier by bluetooth.
The problem is with the software , because the cell phone connects with amplifier , but them the marshall gateway doesn`t recognize the device .
What should do? thank you .

asked 15 Nov 2016 at 12:51 AM

Juan Pablo Cappelletti
2

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3

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3.3k

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I am experiencing terrible interference when trying to use my Code 50  via Bluetooth / Gateway (Apple) App while recording on my Mac in Logic Pro X.  I am using a microphone to record the Code 50 and using the Bluetooth to change patches.  The clicks/pops/noise/interference is loud enough to interfere with the recording process.  Perhaps a DESKTOP (Apple) Gateway App via Code USB might be a solution for all users experiencing similar issues?   I am running the most current Firmware.  Any current solution to my noise issues?  Thank you. 

asked 05 Sep 2016 at 05:35 PM

S Fisher (6)
1

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4

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2.3k

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Hi, I recently bought a code 50,, but about 6 times now, while holding the save button to quick save a preset, after  saving there is no sound from the amp, and I cannot change presets, or any other parameter. Turning the amp off ,then back on, and it starts working again. This is using the controls on the amp, not the gateway app. I checked the firmware about a week ago, and the program says I have the latest firmware.

 

Richard

asked 23 Aug 2016 at 03:20 AM

Richard Mcsweeney (1)
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