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2

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Changes I make (and save) on the my.marshall.com "My Gateway" area are not reflected in Gateway app. 

Changes I make in the app do get reflected on my.marshall com.

What is going on?

asked 23 Aug 2022 at 10:59 PM

ynumaru@gmail.com kiyoshi (2)
2

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2

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742

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Hi Marshall Support, 

After buying Marshall Code 25 yesterday, I feel something is wrong with it. My Marshall Code 25 suddenly muted  randomly, even sometime in the beginning I try to power on.  I already updated the latest firmware, but it still happen. 

What can I do with this situation? 

 

asked 20 Feb 2022 at 09:43 AM

Achmad Bahtiarsyah (2)
2

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1

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794

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hy

marshall gateway app is not working with android 11 version

the bluetooth connection is in place (blue light is in on) but opening the Gateway App the connection to the amp is not detected

can you please give me the info to solve the issue?

i've tried with another phone with android 10 sw version and the app is working

I think the app need some update to fix this bug (my version is 1.5.5 )

please consider that android 11 will be the standard for the most part of your code owner in the world

best regards 

Luigi

 

asked 26 Nov 2021 at 08:26 AM

luigi pagani (2)
2

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Looking at online forums, a lot of people appear to have a hard time getting a decent sound. Here's some tips that work for me, using a strat

1. Treble on 4, for everything. Presence on 1 for clean, 0.5 for dirty. Resolution on 5

2. Bass on 4 for american clean preamp, 6-8 for all others

3. Middle on 2 for clean, 5 for dirty

4. When using the onboard distortion pedal for blues keep the drive low = 1-2. Set amp gain at about 3 or 4

Hope this helps

 

 

 

asked 08 Nov 2021 at 06:25 AM

fred cav (2)
2

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1

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1.3k

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Hello, I bought a Marshall CODE 25 yesterday, and so far I love the sound and feel of the amp. But I am having the same issue that alot of people are having, I can connect to the amp via my phone's Bluetooth but the amp will not show up in the Gateway app.

I have tried everything in the FAQ troubleshooting guide, nothing works. I can play music to my amp but that's it. Feels like a problem with the app and not my phone.

Are you reading the forums, Marshall? You need to take a look at your app, seems like it has some compabillity issues, it's working for some people but not everyone. 

I have a Samsung Galaxy S8.

 

Please fix.

edited 28 Sep 2021 at 04:50 AM

Ruben Eriksson (2)

asked 28 Sep 2021 at 04:40 AM

Ruben Eriksson (2)
2

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1

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847

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My brand new Code 50 is crashing after saving presets on amp. The firmware is the latest version 1.44. I applied the factory reset and the presets reset but neither were been helpful to fix this issue. After crashing, there is no output sound.

edited 13 Jun 2021 at 01:31 PM

The Persica (2)

asked 12 Jun 2021 at 12:33 AM

The Persica (2)
2

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4

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1.9k

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Hi,

Does anyone know where to find information about firmware updates for the Marshall Multi-room speakers? (Stanmore, Acton, Woburn).
Like a changelog or latest firmware date?

I want to find out if Marshall is even working at fixing all the known problems at all or if they just totally abandoned these products.

My current firmware: 

Marshall Stanmore Multi-Room 
Firmware: 1561616839
Chromecast v: 1.28.102057

Marshall Acton Multi-Room
Firmware: 1561617046
Chromecast v : 1.28.102057

 

asked 20 May 2021 at 11:27 AM

Kees Lina (4)
2

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3

answers

2.1k

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Hello Marshall Support Team,

I consider buying a Marshall Code 25 or 50, but I'm really concerned about the master volume problem with these amps, which has been discussed in length in this forum (see ? ? ? or ? ) [sorry,  seems the URL-links to the topics are deleted, the topics were "code-25---master-volume-issuses", "code-50-master-volume", "code-master-volume-issue" and "master-volume-marshall-code-50", all about the master volume knob, which goes from very low immediately to very loud].
In one of these threads you seem to acknowledge the problem and state, that your R&D team will look into this.

So here are my questions:
Is this problem solved with newer versions of these amps?
Does the problem show up regularly with all amps or does it affect only some devices?
Is there any chance to replace the Master Volume pot by myself  if the problem shows up after some time?

Thx in advance for you reply.
With regards - snoopy

edited 07 Mar 2021 at 09:15 PM

Snoopy GrandX (2)

asked 07 Mar 2021 at 07:28 PM

Snoopy GrandX (2)
2

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0

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529

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Just saying: I find these almost-daily advertisement-posts in this forum very very disappointing. Let alone today - up to now - six such posts, that have nothing to do with Marshall or our concerns and questions!

I think we need a better watchkeeper here. 

edited 18 Feb 2021 at 01:32 PM

Mark Lüttger (32)

asked 17 Feb 2021 at 05:12 PM

Mark Lüttger (32)
2

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2

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992

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every company who sells digital amp made some upgrade with more amp or efx or cabinet or upgrade a better firmware with better tones. you do nothing! I've asked you - almost one year ago -, by mail, if marshall was programming an upgrade and in your mail you answered yes..I think was untrue, it's the worst support I've ever seen in digital amplification.

asked 27 Oct 2020 at 04:28 PM

Raimondo Dalmotto (9)
3

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7

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1k

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Ok Marshall we bought your product thinking it would be a good product. With trusted support.  You have failed your customers and your products with no support for the code amps that your customers bought. And now most are stuck with a half working amp that they can't sell or not happy with.  When will you get off your butts and fix the amps with a firmware update? And support the product and the consumers?  Let us know so we can either stick it out or move on to another product.

asked 24 Oct 2020 at 06:25 PM

Kenneth Blizzard (2)
2

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2

answers

1.1k

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I have the Code 25, and just installed the latest updates (1.44) to the firmware. However, I still cannont get the Gateway app to recognize the amp. I am connected via blue tooth as I can play music from my Android phone over the amp, but the controls from the app don't work at all. Again, when I search it does not find an amp. Help? 

asked 20 Feb 2020 at 05:08 PM

Tim Rogers (2)
2

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13

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6.6k

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Please fix this, Marshall!

The only way to listen music on Woburn is via cableless connection. You cant plug your TV or DVD player in it, as it has a huge delay. 

I've spoke with someone of Marshall team, and I was adviced that, this product is not ment to be used with TVs, Piano, Guitar or any other devices. So, how many speakers I need to own in my house? One for music, a soundbar for TV, amp for my guitar?

I would giveup multi-room feature if AUX and/or RCA had no latency!

If I did know there would be latency over AUX and RCA I would never buy this expencive speacker! Bose Soundlink had the same issue, but they DID FIX it with with an firmware update. Why Marshall didn't fix it yet?
So Please dear Marshall team! If you read this, please! Fix the latency over RCA or / and AUX so I can love my speaker again.

asked 05 Nov 2019 at 09:15 AM

Ivan Margitin (2)
2

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0

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1.8k

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for an amp company that makes amazing amps that sound even more amzing with a cranked out fuzz in front of them, im suprised to find that the marshall code (i have a 50) does NOT have any type of fuzz!! this may be there are hundreds of different fuzzes and each one has a different sound, but they could at least have a generic fuzz, like a big muff clone, or mxr blue box. so marshall, PLEASE add a fuzz, an octave fuzz, and for us jack white fans, a microamp boosted fuzz!! or any code users have any presets for these effects??

edited 28 Oct 2019 at 11:36 PM

ethan parsons (2)

asked 28 Oct 2019 at 11:34 PM

ethan parsons (2)
2

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3

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1.1k

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Hi,

My Code 25 cannot communicate with my phone via Marshall Gateway. The software cannot find and connect to the amplifier as if there was no bluetooth connectivity, but there is as I can listening to music via that. I use Galaxy A5 android.

Could you help me to solve the problem?

Thanks

Adam

asked 27 Sep 2019 at 09:23 PM

Adam Mokrzycki (2)
2

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1

answer

1.4k

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I recide to open my code 50 cabinet. It was not just a simple sound change matter. For me this cabinet is the low point in the project. With this upgrade I believe now th speaker moves freely. Of coarse you have all those open cabinets advantage, more crystallinity, less punch low freequencies, more spacial sound distribution (less directionality)... For me the stage effect was quite positive. Some time ago I was really deciding to kick it out but now I am very satisfied with this little amp.

asked 21 Jun 2019 at 02:29 AM

Itamar Vidal (2)
2

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0

answers

1.4k

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So I've been thinking about buying a Celestion F12-X200 speaker for my code 50 and was wondering it this would work. The reason I need to know this is because even though I know you can use an 8ohm speaker on a 4ohm tube amp, I'm not sure about a digital amp. Could anyone tell me if this is possible.

asked 01 Jun 2019 at 05:01 PM

Keenan Borgerson (3)
2

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5

answers

2.1k

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asked 26 Mar 2019 at 08:50 PM

Pat Brown (25)
2

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2

answers

1.4k

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Actually I'm totaly not interested in bluetooth connection, but of course I understand that it might be an essential prolem for some people...

But there are some other problems I'd like you to find good solution for.

1. Master volume. From 0 to 10% there is almost no sound, over 10% it becomes very loud. 

2. Decreasing sound level with Volume pot results in decreasing USB signal level - not acceptable for players using USB output for recording in DAW software. It would be nice if for clean preamp gain at 2 and volume at 3  give recording level about -6 dB, now it is about -36 dB... 

Best regards, Jacek.

P.S. What is a frequency range of CODE 25 speaker?

 

asked 24 Jan 2019 at 11:09 AM

Jacek Klimkiewicz (234)
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